Handling activities during various Project Transitions, which includes Knowledge Transfer, Validating Work Instructions related to various workflows, Common Knowledge Management updation, managing requests to meet Service Level Agreements and Customer satisfaction targets according to the Incident Management Project signoff.Handling high severity incident, doing the job of Incident Manager.Actively participating on the High Severity Calls.Responsible for maintaining ticket SLs.Managing the Service Desk team.Handling the client escalations.Managing the team and having them deliver as per the project SLs.Key role in deciding Service Desk processes as different domains are transitioned.