Nishant Dewan Email & Phone Number

Irvine, California, Us

Ayvant Inc, Ayvant IT Services is a Managed IT Company founded in 2023 to cover the service quality gap in IT Services. Since then we’ve been serving small and medium sized business with Managed IT, Cybersecurity and Business Process Automation. We don’t just provide IT services but work as your partner where we understand how your business operates, what’s critical for your business and how we can help you by managing your IT, reviewing your technology stack and help you save $$$ without compromising on the quality of services.

Santa Ana, Ca, Us

CountryWide Debt Relief is a technology driven credit counseling company that has helped thousands of consumers save millions of dollars in personal debt.As a technology leader within the organization, my responsibility is to ensure a smooth operation of Network & Telecommunication Systems, IT Infrastructure & Security Systems.•Collect & Analyze Business & User Level Requirements for Network Architecture, Telecommunication Systems & IT Infrastructure.•Provide strategic leadership in planning and developing an overall network & information technology•Leading a team of engineers & technicians, who help in the overall design and development of computer & telecommunication hardware. •Collect & Analyze Network Logs to understand and optimize the data and communication network.•Supervising & Co-ordinating with designers, engineers & technicians on a daily schedule to discuss, research & kickstart new projects, and to keep a tab on progress on the ongoing design, development & implementation of computer & telecommunication systems.•Actively conducting design verification, staging & prototype tests for components, design, development & Integrations before the go live phase.•Design & Implement Local Area Network & Wide Area Network for Our Corporate Offices.•Install, Configure & Administer Network Security Appliances, Network Tunnels.•Plan, Configure & Manage Information Technology & Network Infrastructure for the Organization.•Establish governance processes of direction and control to ensure that objectives are achieved.•Administer Desktops, Servers, VMWare, Backup Infrastructure, Networking Equipments & Other Critical Business Systems.•Actively manage all external technology partners and suppliers, to ensure they’re delivering optimal value.

Orlando, Florida, Us

Joined ProVal Technologies with the responsibility to manage operations of a Managed IT Company that offered Remote Monitoring & Management of Information Systems & EDP Systems to clients based in the US, UK & Australia.•Lead and manage the NOC (Network Operation Center) Service Delivery team.•Conducted Monthly & Quarterly business reviews with existing clients.•Outlined Scope of Work, e-meet with clients to discuss project requirements. •Incident & Problem Management•Lead client initiatives for value-added services and out of box approach.•Review and optimize service delivery framework (tools, processes, people).•Manage IT Projects to ensure their milestones are achieved.•Recruited, developed and helped nurture the team consistent with company’s growth.•Participate actively in scaling up existing and new businesses.•Resource Planning & Allocation.•Worked on Tools like Connectwise, Kaseya, AutoDesk, vmware.

Celtic also known as C.Re.A.Te was a startup and i was the second employee to join, of course my HR was the first employee. My responsibility was not only to manage the operations, but also to review and improve the business model, hire & train the people best for the role, optimize the businesses process and to scale the business. When i left the organization, I had a team of 125 Associates, 4 Team Leads & 4 QA's reporting to me. Here are some of the duties i performed during my tenure:•Planned, Organized & Controlled the Operations of the Information Technology Support Departments.•Assisted the HR to interview, shortlist, hire & onboard Information System Personnels, Team Leaders & QAs.•Trained Technical Support Departments on different technologies like Data Backup & Recovery, Windows & Mac OS, Quickbooks, Adobe Suite, Email Clients, etc.•Trained Support & Sales Departments on soft skills, up-selling, American culture, Quality Assurance processes etc.•Coordinated with Marketing Team to drive better leads for the business.•Planned & Scaled up the operations to a team of 135 members, achieved $1 Million up-selling target within the first year of our business.•Organized Internal Promotion Campaigns, Interviews & Trained qualified candidates for leadership roles.•Conducted weekly, monthly & quarterly meetings with the CEO & CFO to present team performance, share feedback & suggestions on existing business processes, team reports, etc.•Build a knowledge base and documentation for the support team•Work with product, development, and other parties to develop SLAs for issue resolution

Utilizing my people management experience & technical expertise, I helped the organization to deploy & improve their Network & Telecommunication Infrastructure.•Designed and Implemented LAN/WAN for two business locations with Brocade MLX’s, ICX 6610’s and ICX 6450’s supporting 200 users. Configured all hardware and managed/scheduled smooth cutovers with seamless impact. •Configured and managed Cisco 4500 and 3560 switches in large WAN environment.•Managed Cisco and Fortinet firewalls. Created new VPN configuration and standards for all management and employees. Implemented IPS configuration for advanced threat protection.•Installed and configured NAC solution using Forescout hardware. Configured policies supporting BYOD devices for management, employees and visitors ensuring anti-virus compliance. •Upgraded wireless technology from 802.11b to 802.11n including two wireless controllers and over 25 access points using Cisco and Brocade hardware.•Installed and configured Exinda packetshaper to provide high bandwidth demand solutions for research & development team.•Managed and implemented projects including Cisco VOIP emergency phone solutions ensuring connectivity to analog phone systems. •Installed business first time security system including access control and video security using S2 and Exacvision.•Installed Quantum backup solution using DXI6701 deduplicator and Scalar i80 tape library. Configured vmPRO software.•Established positive relationships with management, employees and vendors in providing networking solutions to meet all necessary requirements for technology growth.•Onboarded & Trained employees to address daily issues with network technology & existing setup.

New York, Ny, Us

Joined iYogi as a Level 2 Technical Support Specialist, Promoted to Level 3 Specialist and then as an Escalation Engineer.• Managed Team of 28 Technical Support Engineers.• Handled calls and support tickets from Premium Support queues• Analyzed escalated cases and shared feedback with subordinates.• Created and Shared weekly and monthly reports with the subordinates & managers.• Developed & Implemented new policies that helped to lower the number of invalid escalations and to increase the First Call Resolution.• Participated in the internal recruitment processes to acquire more talent from within the organization.• Ranked as a Key Contributor.

Noida, Uttar Pradesh, In

Late 2000s, HCL was one of the leading IT Companies in India and i always wanted to work here. I was appointed as a System Analyst - End User Computing for AIG Project, got trained on technologies like Mainframe, Active Directory, Lotus Notes, Remedy, etc. The process later wrapped up from HCL.• Provided Technical Support to business users of American International Group (AIG). • Troubleshooted Windows Desktops and Networking Devices.• Monitored tickets assigned to other IT departments.• Resolved issues with IBM's Mainframe, Domain Controllers and other Cloud based apps.• User account management through Active Directory.• Troubleshooted Microsoft Exchange and E-mail Clients.• Provided SAP Support to End Users.• Setup and Troubleshoot VPN Connections.• Coached Level 1 Technical Analysts and Monitor their performance.• Helped Build Business Processes.

Bachelor Of Science (Bs), Information Technology

High School, Business/Commerce, General