A career spanning over 14 years of technical experience, and has played an essential role in the development and improvement of a wide range of digital products and services across the retail, e-commerce and logistics industries and their business models. Extensive knowledge and understanding of the retail-POS, Digital and Oracle MOM from functional and technical perspectives.o Managing the projects, customizations and support services of the RMS/RESA/SIM/BI/APEX, POS & E-commerce projects. Work closely with Central team on integrations with E-commerce, POS & BI reporting.o Analyze the plan documentation and Business Requirement Document (BRD) to ensure all life events and coverage requirements as per the Requirement Traceability Matrix(RTM).o Oversee support Service Desk activity to maximize efficiency and ensure SLAs are met. Automated the new store implementation and their setup & minimize the manual efforts. Setup of new store implementation/deployment, Prepare training materials and conduct training sessions.o New initiative in Digital & POS Integration services, vendor management & project management.o Decompose the high-level business and user requirements into functional requirements and quality, specified in an appropriate level of detail suitable use by those must base their work on the requirements.o Technical proficiency includes hands-on experience in several of the products or technologies: RPA (UI Path), BI-Tools, .NET Development Platform (Visual Studio, .Net Framework), SQL Server, Oracle.