 Worked for eBay – Australia process.  Receive and respond to customer concerns related to orders over chats and emails.  Meet the productivity and quality targets on a daily basis.  Provide a WOW customer experience with ability to solve customer concerns.  Achieve high levels of customer satisfaction.

 Talk to London based clients and arrange a taxi from a range of fleet for them, according to their requirement (like number of passengers, quantity luggage etc).  Keeping customers satisfied by offering best customer service ensuring maximum business.  Helping the clients with all their queries related to their journey.  Handling customer escalations, related to complaints, payments, refunds etc. (calls and emails)  Keeping clients updated as per order.  Managing shift in absence of shift lead, delegating work to colleagues, helping and motivating them ensuring smooth functioning of the shift.  Monitoring flight arrival status and related details, coordinating with drivers and clients for booking alteration (if required) for smooth functioning and superior client experience.

 Identifying business opportunities and prospective consumers.  Working towards increasing the sales, supplying products on approval basis, raising bills and monitoring the collection of payments; generating monthly sales report for the same.  Planning the production activity and supervising the same for the best possible outcome.  Monitoring, managing and purchasing of inventory.  Authenticating incoming and outgoing materials as per the bills.

 Gathering all possible information for understanding requirement of client and ensuring excellent client servicing.  Strategy planning and execution as per the brief provided by the clients.  Managing operations related to campaign management.  Conducted price negotiation activities with clients, vendors/suppliers and publications.  Worked towards increasing the sales, supplying products on approval basis, raising bills and monitoring the collection of payments; generating monthly sales report for the same.

 Worked towards increasing the business and revenue from the assigned regions in Mumbai by implementing innovative ideas.  Conducted various analysis like competition study to capture new business opportunities.  Liaised and convinced the advertising agencies & prospective clients to advertise for Pudhari Mumbai edition.  Generated monthly revenue reports for the management.

 Managed scheduling operations for Sandesh newspaper.  Liaised with the marketing team, advertising agencies and editorial team for timely release of advertisements as per the requirement of clients.  Reviewed and assessed the advertisements published in other newspapers and generated daily reports of the same to help the marketing team in capturing new business opportunities.  Monitored the business performance like revenue generation by marketing team, business provided by clients, business provided by agencies and generated reports for the Sr. Vice President.  Maintained a track of all the targets achieved by the marketing team.

 Gathered advertising requirement / details from the clients and provided the same to the creative team.  Coordinated with the creative team for planning the advertising campaigns and suggested the innovative ideas to the clients for final approval.  Suggested best possible publications to the clients.  Managed operations related to scheduling of advertisements for clients and ensured the advertisement were published in the selected publication as per schedule.  Generated bills, maintained records of the same and conducted follow-ups with clients till revenue collection.  Received requirements (translation, printing & studio work) from other branches and delegated related tasks to different teams across PAN India, ensuring all requirements were fulfilled in timely manner.  Developed the schedule-charts with day-to-day break-up according to the deadlines.  Worked towards achieving the assigned targets & schedules before the deadline and provided detailed reports of each schedule to the head office.  Conducted price negotiation activities with clients, vendors / suppliers and publications.  Verified & authorized all incoming bills for payment.  Managed banking & petty cash for the departments.