Nishant B Singh Email & Phone Number

Noida, Uttar Pradesh, India

Bengaluru, Karnataka, India

Noida, Uttar Pradesh, India

Delhi, India

Noida Area, India

- Working as a product manager for the Economictimes.com Personal Finance Section ( ET Wealth & Mutual Funds).- Responsible for the Web and Mobile product development and product operations- Equipped with Agile methodology (JIRA Framework) for the product development.- Wireframing of new features on Web and Mobile- Handy with Analytical tools like Google Analytics, Chartbeat and Com Score for analysis.- 360 degree coordination with Dev, Design, QC, Backend, SEO and Edit teams- Competition Benchmarking for the Industry standards- Involved in Interaction with Client/ User for identifying strengths, gaps and opportunity within product.- Product Roadmap and Mind Map creation

Greater Noida

- Responsible for the overall product management of hot selling products: "Template Dynamic Websites" and "Custom Websites" with the objective of maximizing online leads conversion for clients and hence improving sales revenues for the organization- Leading a team with immediate manager to handle more than 10,000 desktop sites made on 10 theme based templates and over 1200 customized websites; which have monthly visits of more than 40 lac of users.- Studying and analyzing the complete user behavior with Google Analytics of more than 40 lac (80% Indian) users and implementing innovative ideas for user engagement and conversion improvement.- Majorly involved in UI/UX improvisations on assigned products for the betterment of inquiry conversion.- Involved in Ideation and then wire framing of features to present it to seniors, cross teams and management - Carry out AB testing on UI/UX experiments and decide the best features to be added on product- Working closely with the team of designers, developers, executives and testers to implement various new features on the templates and custom websites to improve UI/UX, technology and ultimately conversion. - Responsible for research on competitive landscape, customer feedback, Sales/Customer care reviews, Ecomm. / Internet Industry reports and self data analysis on products by using metrics by Google Analytics, webmasters etc. - Develop quarterly product road map & strategies for product growth by keeping priorities and resource aligned.- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations- Developing and preparing product manual and training manuals for the assigned products, providing training on new updates and existing product to the field and tele forces. - Coordinating with various departments heads and senior management for any formal communication (any external or internal)

Greater Noida

- Responsible for generation and delivery of client’s monthly “Catalog Performance Scorecard” (A statement of performance showcasing our efforts v/s customer’s engagement)- Taken care of complete contact verification and catalog contact/service enrichment process via visiting card and TrustSEAL report- Managed and enriched "Welcome Kit" process ( A process to generate and send a kit of User manual, FAQs and company policy documents to the customer) - Managed "Initial Signoff" verification process (A process to monitor the compliance of first meeting with customer after sales)- Initiated "Mid Term Signoff" process and its verification (A process to monitor the client's experience with organization after 120 days via logic based questionnaire to be filled by client during sales meet) - Coordinated with various departments’ heads and senior management for any formal communication (any external or internal) - Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations- Manage Project from origination and requirements specification to QA & delivery- Supervising the performance of members to ensure efficiency in operations; meeting of individual & group targets- Developing and preparing process manual and training manuals for the assigned process, providing training on new updates and existing process to the field and tele forces.

East Delhi

Taken care of Channel Sales of Nestle Beverages and Vending Machines to the Corporate and SME.Actively participated in promotional events conducted by Nestle India LTD.Also represented Nestle in India International Trade Fair 2010 and showcased hot and cold beverages Machines.

Lg Corporate Office, Surajpur Kasna, Greater Noida

Taken Care of LG's first ever Customer Loyalty Program "Life's Good Club" which involved Expansion ,Deployment & Training of Program into LG Brand Shoppes.During my tenure I had helped Branding Team in successful expansion of project within Delhi NCR and Rajasthan located brand stores.Internship finished by securing "A" grade.

Master Of Business Administration (M.B.A.), Marketing & Information Technology, A

Activities and Societies: Active member of Marketing and IT Club, Alumni Federation

Engineer'S Degree, Computer Science, A