Hi, I'm Nishant Dhingra, an experienced professional specializing in customer engagement and team leadership across diverse regions worldwide (Africa, Thailand, Sri Lanka, Indonesia, Nepal, Dubai). I bring proven expertise in managing campaigns, resolving issues under pressure, and maintaining the highest levels of customer service.In my current role as Group Team Leader (acting Assistant Manager) at Cogent E-Services, I handle multiple client campaigns, ensuring seamless customer engagement and efficient collections. I take pride in my ability to make data-driven decisions, prepare comprehensive reports, and drive process improvements to achieve team targets.