Nishant Garg Email & Phone Number

California, United States

Seattle, Wa, Us

I lead product management for a suite of advanced cloud computing tools (container-as-a-service, serverless functions-as-a-service) benefiting over 50K software developers. I direct product vision, long-term product strategy, roadmap planning and prioritization, and customer engagement, while ensuring strategic product positioning and placement. We are working to enhance compute capabilities to power LLM/Gen AI use cases (e.g., through improved power/processing, reducing network latency), as well as leveraging Gen AI for product support effort reduction. Our products power Amazon AI shopping assistant Rufus! In additional to powering AI, we are using Clause LLMs for topic modeling and clustering to improve our ticket queues and management, as well as using Gen AI for de-risking risks associated with software apps. Beyond product, I am also running programs evangelizing our product suite with emphasis on scaling adoption and rollout across Amazon's largest business units. I have achieved the prestigious Amazon Bar Raiser certification for enforcing the hiring bar for senior leadership roles.

Seattle, Wa, Us

I was the founding team product leader for Amazon Today—where we pioneered sub same-day delivery and Buy Online & Pickup In Store (BOPIS) within Amazon's Last Mile Delivery Experience organization. My responsibilities included launching new retailers, driving seller partner satisfaction and success, designing tech/API first solutions to ensure high quality fulfillment and last mile delivery experience, optimizing cost per delivery, and overall customer experience. I assembled a successful team of high-performing senior product managers and program managers, and launched the program and the first set of stores across multiple US metros.

Gurugram, Haryana, India , In

OYO is a travel-tech unicorn, with venture funding from SoftBank, Sequoia, and Lightspeed. I helped launch and scale our business in North America. I led product management for B2B partner technology, partner operations and success, customer experience, brand management, and supply chain. Navigating the business through the pandemic, I spearheaded technology enablement of our ops, created delightful customer experiences, set core process standards and policies, and ensured hotel partner success through data analytics. I built a high-caliber team of 60 that supported thousands of daily direct-to-customer interactions and several hundred enterprise accounts.Key achievements: I delivered several business successes including critical opex reduction, innovative self-serve tools (e.g., ML-parsing of data, smart work planning and execution app), improvement in partner NPS, uplift in customer NPS (through AI-powered chatbot, automated call routing, industry-leading FRT metrics at contact centers, post-booking experience redesign), a stellar partner renewal rate, and launch of three new hotel brands.

Us

I swiftly rose from Business Analyst to Associate Partner in ~5 years, spearheading 30+ engagements for Fortune 500 leaders. As a catalyst for McKinsey's Digital Transformation & Analytics practice growth, I crafted innovative models to drive up client development, built trust with CXOs of $XXB+ companies, and achieved top-quartile client renewal and retention. I also chaired recruiting and social committees, hosted executive tech summits, and authored publications on business growth and tech modernization.Select engagements:- Transformed the tech function of large North American utility company, delivering massive cost reduction. - Led operational modernization of top UK risk company through relocation, centralization, asset rationalization, and procurement excellence.- Established and scaled a US industrial company's analytics team in 9 months, delivering several innovative products in the firs year.- Successfully led M&A diligence for an B2B SaaS acquisition.- Crafted product strategy boosting the market cap of a Canadian software provider.

Oakland, Ca, Us

At GT Nexus, the original cloud-native SaaS provider for supply chain management, I built and led the flagship Supply Chain Visibility (SCV) suite. This included order management, PO visibility, inventory control, and more. SCV played a pivotal role in onboarding major enterprise accounts, facilitating large global logistics providers (3PLs) to launch the platform to thousands of Shippers. The platform's success led to its $700M acquisition by Infor in 2016. Joining at Series B as the youngest PM, I achieved PM leader responsibility in record time, and led a team of 30 developers. I also spearheaded the company's transition from waterfall to Agile, across all global locations.Key Achievements: - Grew product line subscription revenue; conceptualized and launched a new product, secured several high-value clients, meeting and exceeding first year's ARR target.- Build ML based exception management tools- Handpicked by CEO to lead transformative product initiatives, including a total revamp of platform UI/UX with a senior staff engineer team.- Streamlined bug triage and resolution process, improving SLA commitment compliance company-wide.- Established product advisory councils, boosting platform user engagement.- Built a team of top notch product managers and technical writers.

Santa Clara, California, Us

Symyx was a $150M R&D player specializing in software/hardware for large scale chemical and materials sciences research projects, and was acquired by Accelrys in a private deal. As a key player on Symyx's core engineering team, I shaped electromechanical systems for a $100M research project, achieving a 12% higher throughput in extreme heat (1400°F). I implemented a smarter design for calcination systems, cutting costs by 16% through strategic contract negotiations.

Menlo Park, California, Us

Master Of Science - Ms, Mechanical Engineering

Bachelor Of Engineering - Be, Instrumentation And Control Engineering