Nishanth Kumar Email & Phone Number

India

Was recruited to set up a pilot process. The team was micro and the process is fully manual and I have successfully managed to align it and so far the process is stabilizes and running smoothly. • Working in a project called Hyve-sales, representing TDSYNNEX. We used to create and process the sales order through manual and RPA (automation) method. • Working in a platform called as HYVE-CIS system which is unique where we use tools like Hyve-Global sales portal, HQML/part portal, currency exchange rate maintenance, sales order etc, • Validating the purchase order(PO) information’s with the mandatory PO checklist which is che king upon bill to and ship to address, part information, price, discount, freight and currency details. Then we proceed to create order. • Step-1 : Creating the order as per the purchase order(PO) copy provided by customer. Step-2 : checking the order status if it is created successfully and order need to sales release and PM release, for sales and PM release we need to approach china team via mail. Step-3: If order status is in failed ten have to check the reason for failing and take appropriate actions. Pushing it to credit sales until order is successfully created were if finally reaches out the customer via mail. • Handle quires and requests that comes to public mail box, providing on time response. Sometimes customers do request for invoice directly in email, involves working on it and sharing to them. • Maintaining accuracy and day today daily tracker, excel date tracking sheet updating it regularly. Meeting SLA, ETA and fulfilling the requirements of creating each order and commercial invoices.

India

Analyzing SO (Sales Order) & Checklist which includes Customer details. Verifying special billing instructions and customer details by using SO with WCSS.? Authorized to bill invoice up to 50k sell price by own. Responsible to send BWS if needed.? If Sell price extended more than 50k, must to send BWS (Billing Work Sheet) & get approval from the respective sales person.? Responsible to file MDTS (Tax), MC charges like Postage, Freight charges and additional charges.? Responsible to ship and create an order depends upon Job type.? Responsible to follow up with onshore billers for urgent requirements if needed.? Maintaining quality with zero errors.

India

Accounts Receivable : Handling Queries (Assist all internal and external customers with questions concerning billing, revenue, GL Services, contracts, additional services and cancellations through Email or voice ). Performed AR duties including billing, investigating chargebacks, discrepancies and reconciliation. Manual loading of AR invoices in the system on the daily basis. Downloading the bank statements and upload in client ERP. Assist in cancellation and reissuance of invoice in the system. Responsible for computerized and manual cash batch, data entry and sales journal. Contacting the customers in case of non- receipt of the remittance details. GL posting (Journal posting in client ERP) Receives all incoming checks, credit cards and wire payments. Reconciling customers Statement of Accounts ( SOA) and providing the status of invoices. Reporting of unapplied cash to credit controllers on a daily basis. Analysing and recording all appropriate debit and credit adjustments for Bank reconciliation. Maintain timely turnaround, as specified, or not to exceed 48 hours for adjustments, customer request, phone messages, e-mail etc. Completing daily, weekly and monthly bank reconciliations, along with research and follow up for unreconciled items, for assigned accounts. Adhere to established procedures for compliance and efficiency in an effort to reduce outstanding items and bank service charges. Prepare accurate, timely and complete journal information for the recording of reconciling entries to the appropriate accounts. Responsible for the identification, accounting and reporting of information related to the reconciliations performed. Preparing the month end reporting. Preparing the weekly and monthly Dashboard. Inform management of potential issues that may result in customer dissatisfaction. Establish and maintain positive working relationships with internal and external customers.