Support Analyst
Current• Deliver chat, and email-based technical support to the clients.• Understanding the product along with its features, use case, etc. and thereby guiding the clients towards of having online demos and customer trainings.• Requirement gathering and analysis.• Effectively handling the tickets and requirements using the internal tool (Salesforce)• Respond to RFI requests and timely follow-up with customers.• Monitoring & Evaluating on Client's Accounts.• Deliver accurate and timely solutions to customers.