Nishanth Vr Email & Phone Number

With over 7 years of experience in application design and development across various ITSM frameworks like HP Service Manager and ServiceNow, I bring a wealth of expertise to the table. My career includes 5+ years in ServiceNow Development, Customizations, Maintenance, and Administration, along with 2 years as a Front-End Developer. IKey highlights:SAM Pro & HAM Implementation: Led the implementation of ServiceNow's SAM Pro and HAM modules, enhancing asset tracking and management efficiency. Conducted comprehensive analysis of end-user requirements and business rules, working closely with tech leads and business analysts to tailor ITIL V3 compliant solutions.ServiceNow Customization & Development: Developed custom applications and modules using JavaScript, Jelly, AJAX, and HTML. Created and customized workflows, UI Actions, UI Policies, UI Macros, and Data Policies to meet client-specific requirements.ITIL Process Configuration: Configured ITIL processes like Incident and Problem Management, Change Management, Knowledge Management, CMDB, Asset Management, Service Mapping, and Service Catalog Management within ServiceNow.Data Management & Integration: Managed data migration between ServiceNow instances using Update Sets and Import Sets. Implemented Discovery schedules to automate service management, ensuring CI data accuracy and troubleshooting related issues. Integrated ServiceNow with third-party tools using SOAP and REST services.User & Role Management: Created and managed users, roles, and groups, configuring LDAP servers and listeners for updating records. Implemented end-user self-service portal management and provided training on ServiceNow processes and operations.Administration & Support: Provided exceptional ServiceNow administration and production support, maintaining the integrity of the ServiceNow tool across production and non-production environments. Led the ServiceNow Kingston upgrade process, including defect remediation and testing.Technical Skills: Proficient in JavaScript, Jelly, AJAX, HTML, Oracle, Bulk Collect, Autonomous Transactions, Dynamic SQL, and Collections. Experienced with SAML 2.0 Single Sign-on authentication, OKTA Single Sign-on, and various advanced features of Oracle.I have demonstrated excellent work ethics, self-motivation, and a quick-learning attitude. I am team-oriented and dedicated to delivering high-quality solutions that align with business needs, thriving in dynamic environments and continuously seeking opportunities to leverage my skills and contribute to organizational success.