Nishanth Amberkar Email & Phone Number

Bengaluru Area, India

- Responsible to drive digital application practice on CX and Contact Center Technology (Avaya, Genesys Cloud etc.) with set revenue targets. Lead the application solution presales and oversee the operations of project and service delivery of the practice.- Enable sales team and mentor team members on DX trends, fostering a collaborative and high-performing team environment.- Client engagement, discover business opportunities, conceptualize innovative solutions leveraging AI and GenAI technologies. Deliver demonstrations, prototypes, POC’s, solution designs, technical presentations, facilitated workshops and collaborate to translate solution concepts into reality.- Drive Vendor and Partner management.Key Achievements- Consistently achieved, on average 90% of revenue target, YoY. - Converted multiple opportunities on Conversational AI, AI & AR enabled visual engagement, Speech Analytics, complex dynamic IVR, CTI-CRM integration, customized contact center reports & dashboards, and many other value-based applications into successful sales.- Introduced development standards & Dynamic IVR application design concepts, resulting in faster Go-to-market (GTM).- Key member in drafting & implementing PMO processes. - Awarded with “Star Performance Award” (Q3 & Q4 FY’24), and “Learning Master” award (2012-13), under global Rewards and Recognition (R&R) program.

Bengaluru Area, India

- Started as a technical consultant for IVR & CTI based Contact Center application solutions, and later Elevated as a Project Manager.- Defined project scope & deliverables, Developed detailed project plan with timelines, milestones, and resource allocation.- Managed and assigned tasks to team members, monitored project progress, communicated project status reports to stakeholders including clients, team members, and executives.- Held regular meetings to discuss progress, address roadblocks, and keep everyone informed.Key achievements- Successfully Managed the delivery of Genesys Network CTI solution for a Hosted Contact Centre having 12,000 Contact Center Agents for a leading telco in India.

Hyderabad Area, India

- Technical consultant and Project leader for leading the projects on Nortel IVR platform.Key achievements- As a CMM assessment team member (CBA-IPI v1.2 ATM), participated in the evaluation and improvement of the organization's processes using the CMM framework, and played a vital role in achieving Level 5 maturity.- Designed and developed software for converting Nortel IVR proprietary codebase to standard VXML codebase for ease of portability across platforms & reduce coding effort & time by close to 50%.

Mumbai Area, India

- Instrumental in starting the IVR practice. Was the lead Engineer & Subject Matter Expert (SME), driving all the IVR implementation projects.Key achievements- Instrumental in closing the first IVR project deal for the organization, one of the top Indian multinational bank and financial services company.

Mumbai Area, India

- As a lead developer and Subject Matter Expert (SME) on Nortel IVR, I was responsible for implementing IVR application across multiple telecom circles for a leading telecom service provider in India.

Singapore

- Lead developer on Nortel IVR and Unix Shell scripting. Key Achievements- Developed a CLI based automation tool using Unix shell script which automated the implementation process of IVR application from development & staging to production environment. Achieved certification on ‘Sun Certified System Administrator for Solaris operating Environment”.

Bachelors Degree, Electrical & Electronics Engineering

Puc, Science

Sslc