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Nishanth Amberkar is listed as Passionate & result-oriented Solution consultant in ICT domain, specialized on Digital Engagement, Customer Experience (CX), Contact Centre & CCAI solutions. at Black Box, a company with 2570 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Nishanth Amberkar.
Nishanth Amberkar previously worked as Associate Vice President - Digital Applications at Black Box and Project Manager at Wipro Networks. Nishanth Amberkar holds Bachelors Degree, Electrical & Electronics Engineering from Uvce, Bangalore.
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Passionate & result-oriented Solution consultant with 24 yrs exp in ICT domain, specialized on Digital Engagement, Customer Experience (CX), Contact Centre & CCAI solutions. Hands on experience and proven ability to identify customer needs, solution designing, and deliver impactful presentations & demonstrations that drive sales and customer satisfaction. Adept at collaborating with sales teams, product & delivery managers, and clients to drive successful sales cycles.SKILLS:Core Competencies: Technical Pre-Sales Support, Consulting, Customer Experience (CX) & Employee Experience (EX) Solutions, Digital Transformation (DX), Solution Design & Architecture, Sales Presentations, Demonstrations, POC’s, Stakeholder Management, Cross-Functional Collaboration, Market & Competitive Analysis, Business Development, Service delivery, Project Management, Vendor EngagementHard Skills: Conversational AI, Contact Center AI (CCAI), Agent Assist, Avaya, CISCO, Aspect Contact Center & Genesys Cloud CX Contact Center Solutions, Microsoft office tools (Word, Power point, Excel, Projects), Capability Maturity Model (CMM), Reporting, Dashboards & Analytics, IVR & CTI, AI & AR enabled Video Analytics, Speech Analytics, Nuance ASR & TTSSoft Skills: Teamwork, Mentoring, Effective Communication
Listed skills include Pre Sales, Service Delivery, Contact Centers, Unified Communications, and 24 others.
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A career timeline built from the work history available for this profile.
Bengaluru Area, India
- Responsible to drive digital application practice on CX and Contact Center Technology (Avaya, Genesys Cloud etc.) with set revenue targets. Lead the application solution presales and oversee the operations of project and service delivery of the practice.- Enable sales team and mentor team members on DX trends, fostering a collaborative and.
Bengaluru Area, India
- Started as a technical consultant for IVR & CTI based Contact Center application solutions, and later Elevated as a Project Manager.- Defined project scope & deliverables, Developed detailed project plan with timelines, milestones, and resource allocation.- Managed and assigned tasks to team members, monitored project progress, communicated project.
Hyderabad Area, India
- Technical consultant and Project leader for leading the projects on Nortel IVR platform.Key achievements- As a CMM assessment team member (CBA-IPI v1.2 ATM), participated in the evaluation and improvement of the organization's processes using the CMM framework, and played a vital role in achieving Level 5 maturity.- Designed and developed software for.
Mumbai Area, India
- Instrumental in starting the IVR practice. Was the lead Engineer & Subject Matter Expert (SME), driving all the IVR implementation projects.Key achievements- Instrumental in closing the first IVR project deal for the organization, one of the top Indian multinational bank and financial services company.
Mumbai Area, India
- As a lead developer and Subject Matter Expert (SME) on Nortel IVR, I was responsible for implementing IVR application across multiple telecom circles for a leading telecom service provider in India.
Singapore
- Lead developer on Nortel IVR and Unix Shell scripting. Key Achievements- Developed a CLI based automation tool using Unix shell script which automated the implementation process of IVR application from development & staging to production environment. Achieved certification on ‘Sun Certified System Administrator for Solaris operating Environment”.
Other employees you can reach at blackboxdist.com. View company contacts for 2570 employees →
Karl Reinecke
Colleague at Black Box
United States, United States
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WK
William Kendall
Colleague at Black Box
American Samoa, American Samoa
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GD
Gregory Daffin
Colleague at Black Box
Lanham, Maryland, United States, United States
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CH
Chris Hall
Colleague at Black Box
Greater Chicago Area, United States
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BS
Brian Smith
Colleague at Black Box
New York, New York, United States, United States
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PS
Pavithra Sannaswamy
Colleague at Black Box
Bengaluru, Karnataka, India, India
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JF
Jason Fraker
Colleague at Black Box
Nashville, Tennessee, United States, United States
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MV
Mykola Vaskevych
Colleague at Black Box
Limerick, County Limerick, Ireland, Ireland
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RM
Raymond Mc Creesh
Colleague at Black Box
Limerick, County Limerick, Ireland, Ireland
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JH
Justin Hatfield
Colleague at Black Box
Washington, Pennsylvania, United States, United States
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Quick answers generated from the profile data available on this page.
Nishanth Amberkar works for Black Box.
Nishanth Amberkar is listed as Passionate & result-oriented Solution consultant in ICT domain, specialized on Digital Engagement, Customer Experience (CX), Contact Centre & CCAI solutions. at Black Box.
Nishanth Amberkar is based in Bengaluru, Karnataka, India while working with Black Box.
Nishanth Amberkar has worked for Black Box, Wipro Networks, Bhrigus Software (India) Pvt. Ltd., 3D Networks Pte. Ltd., and Network Solutions Ltd.
Nishanth Amberkar's colleagues at Black Box include Karl Reinecke, William Kendall, Gregory Daffin, Chris Hall, and Brian Smith.
You can use AeroLeads to view verified contact signals for Nishanth Amberkar at Black Box, including work email, phone, and LinkedIn data when available.
Nishanth Amberkar holds Bachelors Degree, Electrical & Electronics Engineering from Uvce, Bangalore.
Nishanth Amberkar is listed with skills including Pre Sales, Service Delivery, Contact Centers, Unified Communications, Cisco Technologies, Team Management, Vendor Management, and Crm.
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