Use outstanding interpersonal and relationship-building skills to develop a high-performance team and nurture productive, profitable client relations.Create and implement monthly KPI targets, driving team motivation and morale to achieve them.Proactively lead and develop high-performing Sales Executives to consistently deliver against monthly and annual targets.Recruit and train high-achieving sales teams, aiding company success against profit goals.Monitor sales leads and conversions, motivating and incentivising teams to continue increased business.Explore, identify and utilize up selling and cross selling to expand opportunities

Managing pre-sales to post-sales support activities for the assigned geographies.Responsible for new customer acquisition by converting leads and generate revenue through B2C and B2B sales from various marketing channels.Actively listening to fully understand customer requests and address their concerns.Prepare a range of written communications, documents, and reports.Consistently achieve revenue targets in line with team/organizational objectives.Preparing short-term and long-term sales plan, sales approaches and strategies. Customer Relationship Management by understanding their requirement in the geography assigned and future product portfolioMeets schedules using excellent planning and coordination skills.Service offering improvement and continuous quality assessment based on past customer feedback.Develop excellent working knowledge of industry trends and improvements in processes. Operations and reporting along with service delivery planning and execution.

Being the ‘Point of Contact’ between the client and the organization for top key/strategic clients based out of the North America region.In-charge of the entire project life-cycle, right from working on RFP/cost negotiations, project initiative steps, kick-off calls, questionnaire discussions, project set up, team briefings, etc.Responsible for handling client relationships, day-to-day basis interaction on live projects, ensuring successful delivery as per the client’s requirements within scheduled timelines using excellent planning and coordination skills.Identify project risks and develop risk mitigation plans.Coordinating with vendors/suppliers across different regions, internal sampling & technology teams on sample deployment and handling project escalations.Resolve customer queries, concerns using effective communication and providing step-by-step solution.Demonstrate outstanding product knowledge to achieve high customer satisfaction levels to build brand loyalty.Implement more efficient processes and reduce waste resources.Liaising with finance team regarding invoicing for both client and vendor payments.

Work closely with the Project Manager for successful project closure on both qualitative and quantitative health care projects.Meet budget targets through responsible planning and resource allocation.Demonstrate consistent hard work and dedication to achieve results and improve operations.Scheduling Telephonic Depth Interviews (TDIs), pre-tests, focus groups, bulletin board interviews, Computer Assisted Telephonic Interview (CATI), Computer Assisted Web Interviewing (CAWI), Computer Assisted Personal Interview (CAPI), Webcam and In-depth Interviews (IDI).Screening, assisting and moderating qualitative interviews.Custom Panel Building using phone recruitment.Pick up additional tasks to aid team success.Achieve service time and quality targets.

Acting as a contact on behalf of the company and its existing and potential markets in the insurance industry.Plan and develop winning strategies to increase sales, expand territories and boost market positioning.Cold calling to arrange appointments with potential prospective clients to prospect for new business and closing sales.Pitch and present innovative campaigns to new and existing clients to enhance profit opportunities.Responsible for pricing, marketing and relationship management, gathering market and customer information, negotiating the terms of the agreement and creating detailed proposal documents.Effectively coordinate prospects, proposals, NDAs, and contracts to ensure smooth-running sales processes.Demonstrate expertise in MS Office, with outstanding proficiency in PowerPoint, Excel, and SharePoint.Negotiations with clients, vendors, and suppliers on price, costs, delivery, specifications and contract renewals.Produce detailed monthly and yearly financial reports for the senior team.Customer Service by responding to incoming emails and phone queries.

Acting as a contact on behalf of the company and its existing and potential markets in the insurance industry.Cold calling to arrange appointments with potential prospective clients to prospect for new business and closing sales.Responsible for pricing, marketing and relationship management, gathering market and customer information, negotiating the terms of the agreement and creating detailed proposal documents.Produce detailed monthly and yearly financial reports for the senior team.Customer service by responding to incoming emails and phone queries.