Nishanth Kannan Email & Phone Number

Sioux Falls, South Dakota

■ Created first ever KPIs and performance analysis with recommendations; increased revenue in a support department by 20% YOY via up-selling and cross-selling. ■ Within 12 months in a new role, generated a 79.2% reduction in new customer installation timelines going from 6+ months to just 5 weeks, significantly improving client experience. ■ Helped on organization decrease overhead by 50% annually through savvy cost analysis and renegotiating vendor contracts. ■ Brought together 4 disparate systems for implementations, sales, project tracking, and support into a single comprehensive CRM platform, reducing ticket handling time by 19.9% and recovering 1108 FTE hours now potentially billable at $180/hour. ■ Spearheaded the creation of a competitive new product enabling client retention equivalent to 10% of annual revenue and fostering brand new reseller market never before penetrated. ■ Worked hand-in-hand with a CEO and COO to create a brand new leadership role, governing 66% of the company, built around trust, teamwork, and collaboration resulting in double digit revenue growth.

Sioux Falls, Sd

Former titles include: Operations Manager, Area Supervisor, Customer Service Center Representative.■ History of taking fragmented and poor morale environments and quickly improving team satisfaction and outcomes, once leading satisfaction scores as #1 ranked team from 90+ teams. ■ Servant leadership led to increased performance year after year, driving one team to 200% sales contribution.■ Partnered with HR and Training to develop a first-ever training and accountability program so successful it was used as a template across 15 other teams, reaching 300 employees in the division. ■ Built the business case for in-sourcing the sales function and results proved powerful with 3X the close rate in new business and slashing by 30% the cost/sale metric. ■ Built sales process for the first new product in 13 years and drove 633% increase in customer base in under 2 years. ■ Successful mentorship led to 20% of a team being promoted within a company, more promotions than any other group in the organization.■ Applied leading edge-technologies to sales process saving equivalent of 2.4 FTEs in lost productivity. ■ Led teams of 80+ across 4 states, 12 locations and a $3M P&L including building leases, remodels, payroll, and contracted work. ■ Looking holistically at problems led to a 7% margin improvement in a cost center support function. ■ Managed team growth and maintained award winning employee satisfaction through a period of 66% expansion in one company’s retail footprint.

Sioux Falls, South Dakota, United States

Former titles include: Computer Sales Lead, Customer Sales Representative.