Role : Offshore Team Lead - Site Reliability Engineer Client : Best Buy CanadaDomain : Retail (Ecommerce)• Currently leading the Offshore team, handling a team size of 4.• Adequate knowledge and hands on experience working on DevOps Tools. • Administering and maintaining the critical applications hosted in OpenShift, Azure and Linuxservers with hands-on experience in troubleshooting.• Experience in Release management and successfully handled more than 75 deployments in the production environment, and made sure there was zero impact on the deliverables.• Involve in regression testing with business after the release and identify issues.• Hands-on experience on Jenkins and pipeline configuration.• Monitor and maintain the performance and availability of applications using Dynatrace.• Worked on various migration activities like OpenShift Cluster upgrade, Spring boot versionupgrade, New carrier onboarding, Decommission of legacy old Application servers, onboarding ofnew servers, configuring new service accounts and successfully rolling them out to production.• Actively participated in multiple platform related changes, which may include SSL Certificaterenewal on multiple platforms like OpenShift (Routes and Secrets), and Linux servers.• Represented my team in numerous client meetings and presented the outcomes of the project.• Generation of Weekly/Quarterly/Annual Business reports to be reported to the leadership.

Role : Operations Support AnalystClient : Best BuyDomain : Retail (Ecommerce) • Experience in Application support Management, ITIL processes - Incident, Problem, Change andCatalog Task management in ServiceNow.• Extensively worked on root cause analysis and MI Bridge handling for major production issues.• Knowledge on server patching, upgrade and server issue triage• Monitoring the daily jobs and applications with the help of Monitoring tools, and providingappropriate solutions.• Co-ordinating with cross-functional teams for production activities, which includes Periodicpassword rotation, Network failover, Patching of servers, performance testing.• Performing Daily health checks for the applications in scope and participating in rotational on-callsupport.• Created technical documentation and SOPs to track history and use for reference.• Vast experience in coordinating and delivering support during peak sales events - New ProductLaunch, Thanksgiving, Black Friday, Cyber Monday and Boxing Day sales.Role 2 : Junior Developer (Sep 2019 - Nov 2019) Client : Harte HanksDomain : MarketingWorked as a Dotnet Developer developing web applications using C# programming languagedeployed in the Dotnet framework.