It Service Delivery Lead, Global
Current
Nov 2024 - Present
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Nishanth Ullal Email & Phone Number
IT Service Delivery Lead, Global @ AECOM | Ex-Kyndryl | Ex-IBM
at
AECOM
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Profile completeness 86%
Current company
Role
IT Service Delivery Lead, Global @ AECOM | Ex-Kyndryl | Ex-IBM
Location
Bengaluru, Karnataka, India
Company size
Who is Nishanth Ullal? Overview
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Quick answer
Nishanth Ullal is listed as IT Service Delivery Lead, Global @ AECOM | Ex-Kyndryl | Ex-IBM at AECOM, a company with 52140 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Nishanth Ullal.
Nishanth Ullal previously worked as IT Service Delivery Lead, Global at Aecom and Senior Associate Team Leader at Kyndryl. Nishanth Ullal holds B.E, Computer Science And Engineering from Srinivas Institute Of Technology & Engineering.
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AECOM
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Profile bio
About Nishanth Ullal
As a Senior Associate - Service Co-Ordination at Kyndryl, I lead a team of technical support engineers who provide end-to-end solutions for clients across various domains and industries. I have a B.E. in Computer Science and Engineering from Srinivas Institute of Technology & Engineering, and I have over 8 years of experience in IT service management, knowledge management, and performance management. I have multiple certifications in IBM Design Thinking, Big Data Foundations, and Kyndryl Agile Explorer, and I have expertise in Microsoft 365 administration and Okta identity cloud. I have also worked as a technical team leader, a subject matter expert, and a knowledge manager at Kyndryl and IBM, where I contributed to the delivery of high-quality services, the improvement of customer satisfaction, and the enhancement of operational efficiency. I am passionate about learning new technologies, solving complex problems, and collaborating with diverse teams.
Current workplace
Nishanth Ullal's current company
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Aecom
11 roles
Nishanth Ullal work experience
A career timeline built from the work history available for this profile.
Senior Associate Team Leader
Dec 2023 - Nov 2024
Senior Associate - Service Co-Ordination
My role involves analysing, reviewing and creation of Knowledge Article for the Global IT Teams and Account End Users based on ticketing and inbound call analysis and publishing and managing the Knowledge Base.Global SME for the AI Chat Bot and assisting the DevOPS and Information Architect to manage, maintain, review customer feedbacks and publishing.
Nov 2021 - Apr 2024
Client Support Relations - Performance Management & Continuous Improvement
Escalation point of contact for the account, give callouts and RCA on Critical Misses and Account escalations.First line of support for the account to co-ordinate and solution the issues and escalations.Publishing and analysing account SLA reports on a daily basis and prepare and submit reports on real time requirement for the Internal Teams and Clients.
Jan 2022 - Mar 2023
Technical Team Leader & Knowledge Manager At Kyndryl
Key Roles on Knowledge Management: My role involves Knowledge Management and Operations Management for the account. Ensure the Knowledge management process is being carried out properly on Account Level Ensure that the new Knowledge articles are created, published and retired every month according to the requirements Perform final review and.
Nov 2021 - Jan 2022
Team Lead, Subject Matter Expert & Knowledge Manager
Working as a Team Lead for a Project.Subject Matter Expert in the project & Knowledge Manager: Managing knowledge base for the Project, working with project teams to update the existing Knowledge base with the new and upcoming changes and updating support teams across the Geo.Assisted with testing ServiceNow as an ITIL and Non-ITIL user during the.
Sep 2021 - Dec 2021
Team Lead, Subject Matter Expert & Knowledge Manager
Working as a Team Lead for a Project.Subject Matter Expert in the project & Knowledge Manager: Managing knowledge base for the Project, working with project teams to update the existing Knowledge base with the new and upcoming changes and updating the Help Desk techs in 2 locations.Assisted with testing ServiceNow as an ITIL and Non-ITIL user during the.
May 2019 - Aug 2021
Shift Lead
Jul 2017 - Apr 2019
Shift Lead & Knowledge Management Focal
- I have been actively involved in handling everyday Operations. On-boarding new hires Conducting New Hire Trainings Helping the team meet their productivity and SLAs by monitoring and driving them towards their.
- Updating and maintaining the artifacts repository and ensuring that the artifacts and documents are in place for Audits such as ISO, PDR, CMMI Gap Analysis, ICT, MOR, Account Reviews.
- Being a part of the review meetings, technical connects with other resolver groups
- Being a part of Daily management call Show less
Jun 2017 - Apr 2019
Senior Technical Support Engineer
Centralized Technical Support - CTS Involved in troubleshooting on VDIs, Operating System level troubleshooting, Networking troubleshooting. Provide Technical support and Customer service to an Industrial/Construction oriented Account. Supported more than 1000 applications and provide support on network, computer, server, virtual machines, and mobile.
Jan 2017 - Jul 2017
Technical Support Engineer
Involved in troubleshooting on VDIs, Operating System level troubleshooting, Networking troubleshooting. Provide Technical support and Customer service to an Insurance Account. Supported more than 500 applications and provide support on network, computer, server, virtual machines, and mobile devices. Help users with placing service requests. Help the.
Jun 2015 - Dec 2016
Team & coworkers
Colleagues at AECOM
Other employees you can reach at aecom.com. View company contacts for 52140 employees →
YD
Yasar Durmusoglu
Colleague at Aecom
Istanbul, Istanbul, Türkiye, Turkey
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SK
Shailesh Kumar Prajapati
Colleague at Aecom
Bhadohi District, India, India
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IP
Isla Patterson
Colleague at Aecom
Naples, Campania, Italy, Italy
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AR
Ayo Rebecca
Colleague at Aecom
Lagos, Lagos State, Nigeria, Nigeria
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AC
Alexander Conrad
Colleague at Aecom
London, England, United Kingdom, United Kingdom
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KC
Kofi Carvel
Colleague at Aecom
Greater Manchester, England, United Kingdom, United Kingdom
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SM
Stella Moukazi
Colleague at Aecom
Greece, Greece
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CB
Carlos Baez
Colleague at Aecom
Asuncion, Asunción, Paraguay, Paraguay
View →
PS
Paul Smith
Colleague at Aecom
Claresholm, Alberta, Canada, Canada
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SW
Sindy Wong
Colleague at Aecom
Hong Kong SAR, Hong Kong
View →
Yasar Durmusoglu
Colleague at Aecom
Istanbul, Istanbul, Türkiye, Turkey
View →
SK
Shailesh Kumar Prajapati
Colleague at Aecom
Bhadohi District, India, India
View →
IP
Isla Patterson
Colleague at Aecom
Naples, Campania, Italy, Italy
View →
AR
Ayo Rebecca
Colleague at Aecom
Lagos, Lagos State, Nigeria, Nigeria
View →
AC
Alexander Conrad
Colleague at Aecom
London, England, United Kingdom, United Kingdom
View →
KC
Kofi Carvel
Colleague at Aecom
Greater Manchester, England, United Kingdom, United Kingdom
View →
SM
Stella Moukazi
Colleague at Aecom
Greece, Greece
View →
CB
Carlos Baez
Colleague at Aecom
Asuncion, Asunción, Paraguay, Paraguay
View →
PS
Paul Smith
Colleague at Aecom
Claresholm, Alberta, Canada, Canada
View →
SW
Sindy Wong
Colleague at Aecom
Hong Kong SAR, Hong Kong
View →
3 education records
Nishanth Ullal education
B.E, Computer Science And Engineering
Srinivas Institute Of Technology & Engineering
Pcmc
Canara Pre-University College
Education record
Canara Boys High School
FAQ
Frequently asked questions about Nishanth Ullal
Quick answers generated from the profile data available on this page.
What company does Nishanth Ullal work for?
Nishanth Ullal works for AECOM.
What is Nishanth Ullal's role at AECOM?
Nishanth Ullal is listed as IT Service Delivery Lead, Global @ AECOM | Ex-Kyndryl | Ex-IBM at AECOM.
Where is Nishanth Ullal based?
Nishanth Ullal is based in Bengaluru, Karnataka, India while working with AECOM.
What companies has Nishanth Ullal worked for?
Nishanth Ullal has worked for Aecom, Kyndryl, Ibm, and Ibm India Private Limited.
Who are Nishanth Ullal's colleagues at AECOM?
Nishanth Ullal's colleagues at AECOM include Yasar Durmusoglu, Shailesh Kumar Prajapati, Isla Patterson, Ayo Rebecca, and Alexander Conrad.
How can I contact Nishanth Ullal?
You can use AeroLeads to view verified contact signals for Nishanth Ullal at AECOM, including work email, phone, and LinkedIn data when available.
What schools did Nishanth Ullal attend?
Nishanth Ullal holds B.E, Computer Science And Engineering from Srinivas Institute Of Technology & Engineering.
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