Nishantkumar Naik Email & Phone Number

• Currently leading migration of 3000+ PCs from Windows 10 to Windows 11 along with replacing 1000+ Laptop/Desktops,ensuring seamless execution within scope and budget.
• Managing multiple concurrent IT projects, overseeing server, network, and security readiness for new business apps deployments.
• Developed comprehensive project plans, ensuring resource optimization, risk management, and alignment with external dependencies.
• Facilitated cross-functional collaboration with IT teams and stakeholders, achieving high customer satisfaction through transparent communication.
• Delivered project documentation including status reports, change requests, and communication plans, ensuring project continuity.
• Successfully led initiatives supporting Disaster Recovery and Business Continuity, aligning project deliverables with business-critical operations.

• Spearhead the planning and execution of multimillion-dollar IT infrastructure projects, ensuring alignment with organizationalObjectives, IT strategy & stakeholder expectations.
• Successfully managed the end-to-end seamless delivery of complex IT projects including infrastructure upgrades, Data CenterMigrations, WAN re-architecture (1100 sites across 5 countries), LAN re-design (200 sites.
• Collaborate with cross-functional teams, including procurement & business stakeholders (CFO & BOD) for alignmentof project scope, timelines, budgeting, and planning resource requirements.
• Mitigate risks by conducting comprehensive risk assessments and developing effective risk mitigation strategies.
• Proficient in end-to-end project management, coordinating and delivering complex technology projects involving multiple teams& stakeholders. Ensures projects meet client expectations in functionality, quality.
• Employ methodologies to streamline project delivery, resulting in a 20% increase in project completion efficiency.

Mumbai, Maharashtra, India

• As an accomplished Service Manager at Tata Communications, successfully handled 13 high-revenue external customers, generating $10 million in revenue.
• By driving cost-saving initiatives, I saved customers $25,000 and earned recognition for achieving high customer adoptionof the NGP Portal. My dedication earned me praise from senior management and a customer.
• Prioritize customer service by conducting monthly face-to-face reviews, governance meetings & maintaining inventory. Consistently gather feedback, appreciation, and references while measuring customer satisfaction to.
• Collaborating with internal stakeholders, Engaging in cost-saving projects, and efficiently managing customer escalationsalong with SLA reconciliations.
• My expertise extends to assisting the Sales Team with RFPs, investigating and solving complex customer problems &offering support and introductions to new products and services. I actively share experiences with other.

Mumbai, Maharashtra, India

• In my role as Network and Security Project Manager, achieved notable successes, such as designing and implementing the network infrastructure for the T24 Mobile Phone Service Project and saving costs by introducing a.
• Received awards for Data Center Migration and implementing APNIC IP Addressing.
• As a manager, my responsibilities included overseeing a team of 10 engineers & for pan India locations, managing IT infrastructure projects, and handling MPLS links with multiple service providers.
• Conducted periodic reviews, designed network solutions for new applications, and managed technical and management escalations.
• Proficient in ITIL-certified process governance with expertise in setting up and unifying Incident, Problem, and Change processes. Strong stakeholder management and negotiation skills for implementing effective.
• Some notable projects managed were the Merger & Demerger Infrastructure Migration, PCI-DSS, Wireless Infrastructure,T24 (Future Mobile), Internet Proxy, and Microsoft AD Centralization & VLAN re-architecture.

Mumbai, Maharashtra, India

• Managed Lease Line to MPLS Migration Project, successfully migrating 62 Lease Lines in 45 days. Oversaw testing, installation, and configuration of modems and Cisco routers. Monitored Lease Lines, fail-safe systems.
• Managed team for OS problem debugging, network traffic monitoring, and system tuning.
• Handled AD users and Microsoft Exchange mailbox tasks while providing user support.
• Monitoring network traffic and tuning system parameters to increase performance.

Mumbai, Maharashtra, India

• Network setup, security implementation, and communication link maintenance (Internet Lease circuits & IPLC).
• Fail-safe systems and data backup schedules management.
• Troubleshooting network, system issues, and providing user support.
• Documentation, reporting, and SQL database maintenance.
• Ensuring IT processes comply with ISO 9001 certification.

• Leading a 10-member support team, tracking calls, and assessing service quality.
• Managing network deployments and providing backup and technical issue resolution.
• Handling presales analysis and post-sales deployment of networking solutions.
• Enhancing service team efficiency and complaint response time.

Bachelor Of Commerce - Bcom, Accounting And Finance, First Class

Activities and Societies: Business Networking

High School (Ssc)