Nish Murthy Email & Phone Number

Boston, MA, US

Scottsdale, Arizona, US

Postscript is a leading SMS Marketing software provider for Ecommerce companies on Shopify. During my time, we scaled up the Customer Success team from 6 folks to 40+ to support 2.5x revenue growth. We split the team into Onboarding, Customer Success, Support and Services. Hired Directors of Customer Success to lead each team and we put reporting.

Boston, MA, US

The Underscore Core is a curated group of exceptional entrepreneurs, executives, and experts who work in partnership with Underscore VC, an early stage venture capital firm, to identify transformative entrepreneurs and support them as they build iconic companies. Core Members have collectively built hundreds of companies, created thousands of jobs, served.

Boston, Massachusetts, US

• Drift is the world’s first and only conversational marketing platform. With Drift, customers can create a seamless conversation flow on their website and generate more qualified leads and meetings with their high.
• Grown the Customer Success team to over 30 (amazing) people
• Created consistent processes for onboarding new CSMs, developing individuals and the team and hiring
• Worked closely with product teams to improve customer health and improve the customer experience (and customer self-service)
• Consistently overachieved against net-retention and gross retention targets
• Worked closely with Account Management and Sales team to create renewal and expansion motions across Customer Success and Sales

Boston, Massachusetts, US

• Klaviyo's data science platform allows eCommerce companies to tap into deeper insights about their customers and create exceptional customer experiences through email. As the Director of Customer Success at Klaviyo, I.
• Grew Customer Success team from 7 to 42 (and growing fast!)
• Responsible for management and development of Customer Success team
• Instituted new standards for internal training and development
• Implemented and optimized metrics and performance reporting
• Created efficient cross functional processes between Product, Engineering, Sales and Customer Success

Boston, Massachusetts, US

• WeSpire is the employee engagement platform that helps forward-thinking global companies design, deliver and measure the benefits of positive impact programs like sustainability, CSR, wellbeing and more. Our platform.
• Hired, trained and led 4 Customer Success Managers
• Managed sales team of 3 people
• Revamped customer on-boarding and renewal processes
• Defined customer success metrics and personas
• Created new surveying, QBR and project management processes

• VP of Strategic Programs and Customer Engagement for Flashnotes.com, the premier student-to-student marketplace for study materials. On Flashnotes.com, college students sell and buy course-specific study materials.
• Implemented a customer acquisition and retention strategy.
• Increased annual revenue by more than 4X through improved programs.
• Hired, trained and led a team of 6 customer success managers.
• Successfully executed field marketing programs on college campuses across the country.
• Created a successful brand ambassador program and loyalty program.

Intrepid Pursuits designs and develops beautiful mobile applications. Intrepid works with a wide range of clients, from Fortune 500 companies to small seed-funded startups. At Intrepid Pursuits I managed all parts of the sales cycle, including closing new business, developing new leads and relationships, running sales operations and managing the sales.

Round Rock, Texas, US

Senior Manager for EMC, a Fortune 500 company that develops, delivers and supports information infrastructure and virtual infrastructure hardware, software, and services.In 2009, I was accepted into a highly selective Leadership Development program at EMC as the only MBA chosen for that program that year. I rotated through several parts of the organization.

Babson Park, MA, US

Full-time MBA student at Babson College.General focus on Entrepreneurship and Corporate Strategy. Participated in two semester long consulting projects. 1) Brand awareness and overall marketing strategy for Baskin Robbins. 2) Funding strategy for a small Non-Profit Magazine focused on Native American culture called Cultural Survival.

Marketing and Sales Associate for Global Rescue, a medical assistance, evacuation and security services provider for travelers, expatriates and corporations. I worked at Global Rescue while attending Business School. The company had great customer data and was just beginning to implement processes to help sales leadership analyze that data. I developed the.

Business Development Associate for RatePoint, a simple web-based solution for small businesses to easily collect, manage and promote authentic customer feedback. I interned at RatePoint during Business School when the company was aggressively building out their salesforce and introducing new email marketing services. I spent the five months conducting.

Marketing Manager for Business Intelligence Advisors (BIA), a research, consulting, and training firm that uses techniques developed by leading experts in the intelligence community to enhance high value decision-making. I joined as the ninth employee and coordinated the operations of the sales team during a period of high growth ($2M to $12M). I did.

Mba, Entrepreneurship And Corporate Strategy

Ba, Economics