Nishant P. Email & Phone Number

California, United States

Managed user administration across 500+ licenses across the organization. Implemented Object-Level and Field-Level security best practices. Designed and implemented 30+ processes with process builder to minimize system errors and data issues to avoid downstream effects within the organization.Managed internal and external stakeholders to analyze business requirements and meet technical requirements.Supported boot camp and enablement training sessions across the organization.Supported and built sales playbooks, and managed administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks.Designed & developed custom Case record types, case field visibility, and queue assignment rules to streamline support issues from external and internal users.Integrated and automated work using apps from App Exchange such as Twilio, Zapier, DocuSign, Workato, and Data Loader.

Redwood City, California, United States

Sales Operations Analyst / Salesforce Administrator:- Contribute to developing business controls, policies, procedures, and best practices to maximize sales performance.- Collaborated in cross-functional teams to produce Salesforce system enhancements using systems such as JIRA, Copado & Git to manage enhancement lifecycles.- Harnessing technology to remove bottlenecks and boost efficiency through process automation- Work with project managers, business analysts, salesforce administrators, and sales team leaders to implement and collaborate on major sales-related projects.- Assist in territory and quota administration, report and dashboard management, basic troubleshooting, and other tasks required.- Maintain accurate client data throughout CRM and different systems, ensure correct pricing and allocations, and document pertinent transaction details.- Producing and maintaining sales reports, resenting and distributing data interpretations- Making recommendations to the marketing and sales departments for business process development- Entering information into the customer relationship management (CRM) system

San Francisco Bay Area

Maintained the Salesforce platform by monitoring business processes, employee workflows, and user/merchant support tickets. Set permissions for users using Object-Level and Field-Level security best practices. Designed and implemented 30+ processes with process builder to minimize system errors and data issues to avoid downstream effects within the organization.- Collaborated with internal and external stakeholders to analyze business requirements and meet technical requirements.- Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reportsand dashboards, creation of new fields and other routine tasks- Designed & developed custom Case record types, case field visibility, queue assignment rules to streamline support issuesfrom external and internal users- Integrated and automated work using apps from App Exchange such as Twilio, Zapier, DocuSign, Workato, Data Loader- Set permissions for users using Object-level and Field-level permissions- Independently carried out various projects by scheduling meetings/discussions with stakeholders to interpret solution requirements

Project - CTN Home Connect:Built a platform for communication between client and stakeholders so they can conduct business. Connected organization to elderly citizens to provide education to teach them how to use modern technology.- Designed and implemented the Salesforce referral management system (lead to account conversion process)- Customized web-to-lead form by creating 100+ fields to be added to custom page layouts- Created field dependencies and validation rules to ensure proper data mitigation- Developed email alerts/custom email templates, as well as email tracking alerts as leads are converted

Milpitas, California, United States

- Sales associate in charge of streamlining the purchasing process for customers. Entails answering questions they may have, guiding/assisting customers in different choices of products, working and managing the cash register for customer purchases. Required me to speak with all types of people, learned to communicate with people that do not speak English, or have trouble understanding English. Advising the best possible solution for customers who come with any questions.- This first job required me to learn how to manage work and school at the same time. It taught me how to be open to different opportunities that may be outside of my comfort zone.

San Jose, California, United States

I was a teacher's assistant in the summer term for an Algebra 1 class. Some of my responsibilities included grading students' homework and tests, writing emails to communicate with parents weekly,

Bachelor Of Science - Bs, Business - Management Information Systems

Associate'S Degree, Computer Science

Education record

Activities and Societies: Digital Business Academy Learn the ins and outs of different Microsoft applications such as PowerPoint, Word.

Education record

Activities and Societies: Robotics Club Build and code robots capable of doing simple tasks such as putting balls in buckets, or pushing.