The oldest motorcycle brand in continuous production, Royal Enfield has created beautifully crafted motorcycles since 1901. From its British roots, a manufacturing plant was established in Madras in 1955, a foothold from which Royal Enfield spearheaded the growth of India’s mid-sized two-wheeler segment. Royal Enfields are engaging, uncomplicated, accessible and fun to ride; a vehicle for exploration and self-expression. It’s an approach the brand calls Pure Motorcycling.Responsible for Dealer performance in region of Harayana and leading implementation of various processes across district like Gurgaon, Panchkula, Kalka, Hodal, Sonipat, Ambala, Revadi and Dharuhera For increasing after sales service business thereby increasing market share within the regionWorkshop loading and achieving defined targetsPublishing customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the marketProvide tips to customers on a daily basis on additional care of the motorcycle and its maintenanceConduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail teamSupport the company on understanding current service customers' profile and expectationsProvide spare parts management support to the Channel Partners and supportive interaction with factory teamEnsure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipments for new models etcEnsure effective closing of customer complaints within the agreed timeline

1. Supervised setups for Commercial Vehicles in North region (States: New Delhi, Haryana, Uttar Pradesh, Uttrakhand)2. Customer complaint handling for entire North region for bus and truck customers3. Floating schemes to increase paid service revenue at the dealership like discount coupons, assistance in fitness certificate etc.4. Proactive selling of AMC to customer for increase in service revenue5. Training the manpower & customers on PDI and technical processes and BSVI familiarization6. Interacting with plant regarding specific product issues, new product complaint, DMS issues, warranty issues and assisting workshop team to solve issue as fast as possible7. Reporting to RSM, maintaining goodwill tracker and KPI tracker for entire North zone8. Connecting pan India FSMs with customers for early resolving of complaints

1. Supervised setups for Commercial Vehicles in North East (States: Assam, Arunachal Pradesh, Meghalaya and Mizoram)2. SPOC for S.C.V. segment vehicle for entire North East for complaint management3. Supported sale team by boosting sales of vehicle and assisting the dealers in conducting the service campaigns, customer meets as per the requirement and potential in the territory. Organized service camp at site of BSF and Indian Army at Arunachal Pradesh4. Ensuring turnaround within the stipulated time and making them faster by improving the processes by increasing the dealership/workshop infrastructure 5. Generating increased vehicle inflow at the dealership/TASS by various service marketing activities like service campaigns, PROLIFE campaign etc.6. Establishing products by deputing LASS in regions for customer interaction. Daily monitoring of LASS reposts and follow-ups for the training of customer and LASS7. Interacting with plant and ERC regarding specific product issues, pre- delivery complaints, new product complaint etc. and assisting workshop team to solve issue as fast as possible

Key Responsible Area1. Supervised 7 number of dealers in Odisha (Bhubaneshwar, Jajpur, Bhadrak, Baleshwar, Baripada, Jagatsinghpur and Cuttack)2. Organize service-oriented activities such as Pre-Delivery Inspection, Door Step Installation, Door Step Service, Free Service Camp3. Depo tractors (P.D.I., parts availability), key parts delivery inspection4. Up-gradation of dealer infrastructure, strengthening of Customer Satisfaction Index (C. S. I.) through post service follow-up5. Controlling mechanic power and ensuring that technicians complete repairs on time.6. Ensure that technicians are performing the work as per procedure, following the workshop manuals using the appropriate tools and equipment7. Handling customers’ complaints8. Spares parts inventory control and monitoring, I.M.O. and O.E.M. parts follow up.9. Sound knowledge of Dealer Management System ((RAMCO DMS)Service and spares)

Tafe is a tractor major incorporated in 1960 at Chennai, with annual turnover of INR 93 Billion (2014-15). TAFE’s partnership with AGCO Corporation and Massey Ferguson brand for 55 years supports its three tractor brands of Massey Ferguson, TAFE and Eicher. TAFE exports tractors in over 85 countries including developed countries in Europe and the America. TAFE and its subsidiaries have diverse business interests in areas such as diesel engines, fears and transmission components, batteries, hydraulic pumps and cylinders, etc.Key Responsible Area:1. Supervised 6 number of dealers in West Bengal (Burdwan, Bankura, Rampurhat, Plassey, Memari and Kharakpur)2. Organize service-oriented activities such as Pre-Delivery Inspection, Door Step Installation, Door Step Service, Free Service Camp, Service Melas, etc.3. Depo tractors inspection (P.D.I., parts availability)4. Job card opening, closing & billing via online manually in D.M.S.5. Controlling mechanic power and ensuring that technicians complete repairs on time.6. Ensure that technicians are performing the work as per procedure, following the workshop manuals using the appropriate tools and equipment7. Promote and courteous delivery of vehicles to customers8. Spares parts inventory control and monitoring, I.M.O. and O.E.M. parts follow up

Project : Manufacturing of “Steam Turbine” parts and assembly BHEL is the largest engineering and manufacturing enterprise in India in the energy related infrastructure sector today. BHEL was established more than 40 years ago when its first plant was setup in Bhopal. BHEL is one of India's nine large public sector undertaking or PSU known as the NAVRATNAS or nine jewels. The wide network of BHEL has 14 manufacturing division, four power sector regional centres, over 150 project sites, eight service centres and 16 regional offices. BHEL has already attained ISO 9000 certification for quality management and ISO14001 certification for environment management.Key Learnings : Learnt how the different parts of turbine are constructed and what technologies are used.