- Responsible for the day to day operations for 12 collectors.- Collaborated in creating consistency across new hire training and transition process into production.- Lead department initiatives including ERNG issues/enhancements, calling campaign for Borrower Response Package, and peer to peer coaching across multiple sites.- Achievement: Top 5% production ranked on a monthly basis since November 2012 across all five collection sites. 2014 Performance & Leadership Excellence Award. 2014 Service Conference Winner.

•Lead and maintain team of 9-12 Home Preservation Specialists.•Oversees activities of a loan production, loan servicing, commercial or real estate construction loan team.•Responsible for loan processing, documentation, pre-closing/closing tasks, monitoring, loan servicing and underwriting activities.•Accountable for ensuring quality customer service provided to internal/external customers.•The primary goal of the Home Preservation Department is to mitigate loss for Wells Fargo Home Mortgage while allowing the mortgagor(s) to retain their home.

The Accelerated Management Program identifies, develops, and prepares high potential team members to become effective leaders in future management roles through experiential learning, guided development, and cross functional mortgage knowledge.

Negotiated, audited and evaluated financials of delinquent, foreclosure and bankrupt homeowners for mitigating losses for investors/insurer/agencies by conducting pre-foreclosure sales, repayment plans, loan modifications, loan deed in lieu, loan forgiveness, subordination agreements, and partial claims.

•Interviewed clients and accurately documented information•Prepared individual tax returns using Taxwise Software•Completed exit interviews and answered client questions

•Provided superior customer service as a lot attendant and sales representative•Assisted customers in car buying decisions and budgeting for auto related expenses by demonstrating skills such as understanding, influencing, and persuading to negotiate the fair deal. •Supervised and trained new employees