Nishat Khan Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

Led a diverse team of processing and call center agents Managed scheduling, payroll, quality assurance, training, and onboarding. Trained in Medicaid processing eligibility and determining coverage. Created efficiencies for incumbent staff at Maine DHHS.

Co-managing the Finger Lakes remote COVID-19 response as a member of the leadership team, managing the 1,500 personnel at the Contact Tracing InitiativeCommunicating and working directly with nine Local Health Departments to create, distribute, and implement COVID-19 guidelines at the local level for a total of 1.1 million residents in all countiesInterviewing, hiring, training, and managing a team of 60 Community Support Specialists to contact trace, case investigate, and support up to 1,000 cases of COVID-19 each dayCollaborating with government and local not-for-profit organizations to offer resources and support for those affected by COVID-19

Rochester, New York Metropolitan Area

Rochester, New York Area

During this tenure, I established the company, developed short- and long-term business and financial plans/strategies, and provided robust P&L management expertise. I led overall organizational operations as well as resources and catalyzed business growth. I expertly provided operational leadership and aligned day-to-day business activities to greater organizational vision and mission. I also ensured timely and accurate remuneration to staff members by managing payroll.Some of my notable contributions are given below:~ Planned, strategized, and increased overall sales by $40K within four months.~ Deployed a robust marketing strategy, securing more than 1,000 social media followers over the course of six months.~ Raised brand awareness among target audience through targeted marketing initiatives, maintaining healthy market presence.~ Rolled out recruitment and development mechanism for the company and fulfilled staffing requirements of growing organization.

Rochester, New York

I was recognized as the "Lean Practitioner" for the department, analyzing information and delivering valuable insights. I ensured accurate analysis, interpretation, and dissemination of data and reports for the department. I also aligned all resources and simultaneously managed more than five projects. Following are some of my contributions during the tenure:~ Strategized and led more than 200 instructor-led sessions and registrations.~ Rendered expertise on initial implementation and testing phase for PROMIS®.~ Collaborated with the Director on securing regulating agency accreditation for Joint Commission and Magnet.~ Developed pre-employment assessments, policies, and procedures for the Nursing department with more than 4000 employees.

▪Created spreadsheets along with databases to improve personnel management and client reports. ▪Pinpointed inaccuracies leading to a simplified billing process. ▪Managed personnel agendas, client meetings and presentations while helping create an environment that assured optimuom patient care.▪Created and executed a marketing campaign.▪Recognized by verbal and written reviews three years in a row for high-quality work, attention to detail, organizational strengths and exceptional customer service.▪Assisted therapists with quality patient care when necessary▪Answered phones, scheduled patients, created therapists’ schedules in the database, and efficiently maintained the privacy of medical records.▪Communicated with referring doctors and their staff to ensure proper execution of patient care protocols.▪Communicated with insurance companies for billing and authorization of treatment.

▪Advocated physical, emotional, and psychological health by offering hope, help, and healing for individuals and families.▪Volunteered to help members of the community by offering guidance in the matters of marital discord, teenage suicide and physical abuse. ▪Fostered high-quality comprehensive health care to individuals and families in need.▪Worked closely with social workers and clinical psychologists to improve the overall health of the community.▪Helped reduce further damage to emotional health by detecting and intervening in the preliminary phases.▪Oversaw parental visits to ensure safety and security of children.Implemented art therapy during counseling sessions with children. ▪Assisted in group and family counseling sessions.▪Assisted in the in-take of new clients and counseling.▪Provided information for the community regarding shelters and professional help when necessary.

Des Plaines, Il

▪Provided quality individualized care to patients in order to reduce pain and improve or restore mobility. ▪Helped patients follow treatment plans provided by the therapists so they may return to their optimal health without risking additional injuries. ▪Worked with various machines including ultrasound, electrical stimulation and traction to help patients’ recovery progress.▪Received promotion within a year to senior aide.▪Trained new aides on exercises and employee duties.▪Assisted in proper scheduling for junior aides.▪Delegated duties to junior employees and went above and beyond employer expectations. ▪Instructed and supervised patients of all ages to provide optimal care and healing.

Master Of Science (M.S.), Business Administration

Bachelor Of Arts (B.A.), Psychology

Associates Of Science, Biology

Medical Terminology Chemistry

Education record

Lean Black Belt

Master Of Science - Ms, Medical Management

Bachelor Of Arts - Ba, Psychology