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Nishi Patel Email & Phone Number
Genesys cloud Developer
at
MetLife
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Genesys cloud Developer
Location
Bridgeport, Connecticut, United States
Company size
Who is Nishi Patel? Overview
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Quick answer
Nishi Patel is listed as Genesys cloud Developer at MetLife, a company with 42100 employees, based in Bridgeport, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Nishi Patel.
Nishi Patel previously worked as Genesys cloud developer at Blytzpay and Genesys Cloud Developer /IVR Developer at Cisco. Nishi Patel holds Masters, Computer Science, 3.92 from Sacred Heart University.
Company email context
Email format at MetLife
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MetLife
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Profile bio
About Nishi Patel
Experienced Genesys Cloud Developer with over a decade of experience, specialized in designing, developing, and optimizing contact center solutions. Even expertise spans IVR development, cloud migration, and integrating advanced technologies like Salesforce, REST APIs, and AWS services into Genesys Cloud. I have a strong track record of improving customer service efficiency, automating workflows, and enhancing agent productivity through customized solutions. Skilled in managing both cloud and hybrid environments, I lead projects that streamline operations and reduce costs while ensuring seamless deployments with CI/CD practices. My technical proficiency extends to programming in C#, Python, and Java, managing SQL Server configurations, and solving complex challenges to deliver high-performance, scalable solutions within Agile/Scrum frameworks.
Current workplace
Nishi Patel's current company
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Metlife
6 roles
Nishi Patel work experience
A career timeline built from the work history available for this profile.
Genesys Cloud Developer
CurrentExperienced Genesys Cloud Developer specializing in designing and implementing cloud-based contact center solutions with a strong focus on IVR development, interaction routing, and automation. Proficient in using Genesys Composer, Architect, and Interaction Routing Designer (IRD) to create complex call flows across multiple channels, improving customer.
Jan 2023 - Present
Genesys Cloud Developer /Ivr Developer
Results-driven Genesys Cloud Developer with a deep expertise in designing and deploying IVR systems for large-scale contact centers, leading to significant improvements in efficiency and customer experience. Skilled in using Genesys Composer and IRD to create and automate complex workflows, handling millions of interactions per month while reducing wait.
May 2021 - Nov 2022
Genesys Developer
Experienced Genesys Cloud Developer with a strong background in designing and developing cloud-based IVR solutions using Genesys Composer and Architect, significantly improving contact center efficiency. Proficient in customizing Interaction Workspace to enhance agent experience, automate workflows, and optimize call routing, resulting in increased.
Nov 2018 - Apr 2021
Genesys Developer
Genesys Cloud Developer with expertise in designing IVR solutions using Genesys Composer and IRD, addressing complex customer needs and automating call workflows for greater efficiency. Proficient in developing and managing CI/CD pipelines, achieving 30% faster deployments, and integrating AWS Lex to enable autonomous voice recognition capabilities..
Dec 2016 - Nov 2018
Genesys Developer
Experienced Genesys Cloud Developer with a focus on developing and implementing IVR systems using Genesys Composer to enhance call center performance and reduce operational costs. Skilled in integrating third-party APIs and managing SQL Server configurations to ensure seamless IVR and routing services. Played a key role in migrating legacy on-prem systems.
Jul 2013 - May 2015
Team & coworkers
Colleagues at MetLife
Other employees you can reach at metlife.com. View company contacts for 42100 employees →
MW
Manuel Wright
Colleague at MetlifeWatertown, South Dakota, United States, United States
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EL
Elsie Lisboa Diaz
Colleague at MetlifeChile, Chile
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BB
Bahaa Berjawi
Colleague at MetlifeBeirut Governorate, Lebanon, Lebanon
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F"
Francis "Skip" Deady
Colleague at MetlifeArnold, Missouri, United States, United States
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GS
Gurpreet Singh
Colleague at MetlifeNoida, Uttar Pradesh, India, India
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XI
Ximena Ibarrola
Colleague at MetlifeNaucalpan De Juárez, México, Mexico, Mexico
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AH
Anthony Henderson
Colleague at MetlifeNew York City Metropolitan Area, United States
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RS
Ralph Spontak
Colleague at MetlifeUnited States, United States
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SH
Shirine Hickey
Colleague at MetlifeOradell, New Jersey, United States, United States
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LM
Luís Miguel Costa
Colleague at MetlifeMadeira Island, Portugal, Portugal
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Manuel Wright
Colleague at MetlifeWatertown, South Dakota, United States, United States
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EL
Elsie Lisboa Diaz
Colleague at MetlifeChile, Chile
View →
BB
Bahaa Berjawi
Colleague at MetlifeBeirut Governorate, Lebanon, Lebanon
View →
F"
Francis "Skip" Deady
Colleague at MetlifeArnold, Missouri, United States, United States
View →
GS
Gurpreet Singh
Colleague at MetlifeNoida, Uttar Pradesh, India, India
View →
XI
Ximena Ibarrola
Colleague at MetlifeNaucalpan De Juárez, México, Mexico, Mexico
View →
AH
Anthony Henderson
Colleague at MetlifeNew York City Metropolitan Area, United States
View →
RS
Ralph Spontak
Colleague at MetlifeUnited States, United States
View →
SH
Shirine Hickey
Colleague at MetlifeOradell, New Jersey, United States, United States
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LM
Luís Miguel Costa
Colleague at MetlifeMadeira Island, Portugal, Portugal
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2 education records
Nishi Patel education
Masters, Computer Science, 3.92
Bachelors, Science, 8.4
FAQ
Frequently asked questions about Nishi Patel
Quick answers generated from the profile data available on this page.
What company does Nishi Patel work for?
Nishi Patel works for MetLife.
What is Nishi Patel's role at MetLife?
Nishi Patel is listed as Genesys cloud Developer at MetLife.
Where is Nishi Patel based?
Nishi Patel is based in Bridgeport, Connecticut, United States while working with MetLife.
What companies has Nishi Patel worked for?
Nishi Patel has worked for Metlife, Blytzpay, Cisco, Unitedhealth Group, and Anthem, Inc..
Who are Nishi Patel's colleagues at MetLife?
Nishi Patel's colleagues at MetLife include Manuel Wright, Elsie Lisboa Diaz, Bahaa Berjawi, Francis "Skip" Deady, and Gurpreet Singh.
How can I contact Nishi Patel?
You can use AeroLeads to view verified contact signals for Nishi Patel at MetLife, including work email, phone, and LinkedIn data when available.
What schools did Nishi Patel attend?
Nishi Patel holds Masters, Computer Science, 3.92 from Sacred Heart University.
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