As the COO and co-founder of Jungle Boy, I've led the creation of our flagship project in Hyderabad from inception to nearing completion. My role has been pivotal in securing funding, driving the design and operational planning, and overseeing the pre-opening process. This project, a blend of luxury and innovation, not only marks Jungle Boy's entry into the hospitality industry but also sets a new standard for guest experiences. My focus is on ensuring that every aspect of this iconic venture reflects our vision for excellence and redefines luxury hospitality.

As a Business Consultant at Tonique, a boutique liquor store, my key roles include overseeing global expansion by reviewing franchising applications and assessing potential franchisee clientele. I also develop HR and performance management strategies to support this growth while ensuring alignment with Tonique's premium brand identity.

Senior member of the School Operations Support Centre (Corporate Office) Leadership Team, responsible for overseeing all school-based Operations Managers (45 schools) spread across UAE,Qatar, Egypt as well as the development and implementation of all group-wide operational strategic aims, school-based support services, external service provision, international staff housing (2,600+ units) and support staff accommodation functions (housing 2,800+ staff) at the corporate office.

Worked as the Executive Director of Operations of Shamma Group which has a portfolio of home-grown brands in F&B, Fashion, Hospitality and Real Estate sectors. We are home to premium renowned brands ,which we own and operate e.g. Zahr El Laymoun, Filful ,The Kape , Booza.

As the former Head of Business Excellence at Dubai Parks and Resorts, my primary focus was on elevating the hospitality experience, with a special emphasis on the Food & Beverage portfolio . I developed and implemented policies and frameworks to boost operational efficiency and guest satisfaction, and managed CRM initiatives. My expertise in Six Sigma methodologies facilitated significant process improvements, and I ensured compliance with ISO standards. While my primary focus was hospitality, my role also extended to enhancing Retail and other operational areas, significantly contributing to the park's success.Achievements:- Successfully implemented a Business Process Framework aligned with APQC and EFQM standards.- Led the Feedback Management Program, linking guest experiences to operational improvements.- Achieved ISO 9001, 14001, and 45001 certifications for Dubai Parks and Resorts.- Developed detailed operational policies for both pre-launch and post-stabilization phases.- Established the CSR Framework, earning the CSR Label from the Dubai Chamber.

As the Senior Manager of Operations at Al Futtaim, I significantly contributed to the launch and development of the Retail and Hospitality portfolios, particularly the F&B sector, showcasing my versatility and strategic acumen.Key Accomplishments:1. Inventory Optimization : Successfully led a Six Sigma Green Belt Project in Retail, resulting in a 3 million AED reduction in inventory shrinkage.2. Cost Efficiency : Implemented a Hardware Utilization Project across the UAE, saving 500K AED.3. SOP Development : Crafted and executed Standard Operating Procedures for Retail and Inventory Operations, aligning with key sales and stock objectives.4. Vendor Negotiations : Enhanced Al Futtaim's Procurement Strategy through effective vendor negotiations, reducing costs in various operational areas.5. Process Improvement : Conducted monthly reviews for operational effectiveness, identifying and addressing compliance gaps.6. E-Sourcing Leadership : Led E-Sourcing using ARIBA to standardize procurement processes.7. Technology Implementation : Managed SAP Training and implementation across multiple retail brands.8. E-commerce Strategy : Instrumental in establishing E-commerce procedures for Al Futtaim group.

In my role at Sharaf Retail, I spearheaded regulatory compliance and operational improvements across retail functions, leveraging my expertise in process optimization and ERP system management.Key Achievements:1.Retail Regulatory Compliance : Crafted and implemented SOP Guidelines to ensure business adherence.2. Compliance Audits : Led comprehensive audits, ensuring rigorous SOP compliance.3. ERP System Leadership : Managed the Human Resource Management System project, aligning with UAE labour laws.4. Inventory and Integrity Management : Developed inventory shrinkage strategies and led integrity and policy compliance initiatives.5. Process Optimization : Enhanced warehousing and replenishment processes, improving operational efficiency.6. Market Expansion Research : Conducted in-depth research for international expansion and franchising opportunities.7. Productivity Enhancement : Re-engineered warehouse processes, increasing productivity by 20%.8. Fraud Prevention : Conducted a multi-country sales audit, saving 100k dirhams through strengthened internal controls.9. HR System Implementation : Key member of the Steering Committee, rolling out HR Management Systems across multiple regions.

At GENPACT, my initial role involved managing GE Money collections and skip tracing for high-profile clients like JC Penny and Walmart, showcasing my ability in team and client relationship management. This role was a blend of leveraging GENPACT's digital solutions expertise and driving business transformation.Subsequently, as a Billing Manager for Penske, I led a robust team of around 100 professionals. My mandate included overseeing the lease billing and collections for Penske Trucks, applying GENPACT's Six Sigma methodologies to ensure process optimization, team efficiency, and operational excellence. This strategic role aligned with GENPACT's innovative collection solutions, significantly enhancing customer satisfaction and operational efficiencies.These experiences at GENPACT, working with major clients and managing large teams, sharpened my skills in operational management, team leadership, and customer engagement, equipping me with a versatile skill set for various business environments.

At Indian Railways, one of the world’s largest rail networks, I managed inward and outward freight for our division, coordinating with various railway departments and customers. My role also encompassed MIS reporting, control of the Freight Operating System, and customer relationship management. Additionally, I assisted with financial statements and supported the internal audit team.Beginning my career at 18 in a Central Government role as a Booking Officer, I handled ticketing, train reservations, parcel bookings, and goods train bookings. I also played a key role in preparing monthly balance sheets for the railway station.My experience at Indian Railways, with its extensive network of 13,523 passenger trains and 9,146 freight trains daily across 7,335 stations, provided me with valuable skills in operational management, customer service, and financial oversight