Nishil E Email & Phone Number

Dubai, AE

Dubai International Financial Center (DIFC)

• Managing day to day Travel operations and resolving daily cases with out further escalation and maintaining client satisfaction.
• Trained and mentored new operation staffs for workforce performance improvement.
• Offer products, services, and loyalty programs that are contracted by company and offer information on destination and product to all customers to ensure that it meets their travel requirements.
• Make travel-related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have complied, and that the product delivered is commensurate with client requirements and.
• Coordinating closely with the accounting department for adhering to timely reporting of revenue documents.
• Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.

Dubai, United Arab Emirates

• Provide the highest standard of B2B customer service to all clients whether Trade, Retail, or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.
• Build valuable relationships with our customers & suppliers, language and contact are in line with company brand guidelines and ensure a positive result for our clients.
• Make travel-related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have complied, and that the product delivered is commensurate with client requirements and.
• Monitor and analyze sales performance of the office regularly against assigned targets and focus on productive activities.
• Seeking feedback from clients and research methods to improve operations.
• Maximize the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.