Nishil E Email & Phone Number

Dubai, Ae

Dubai International Financial Center (Difc)

•Managing day to day Travel operations and resolving daily cases with out further escalation and maintaining client satisfaction.•Trained and mentored new operation staffs for workforce performance improvement. •Offer products, services, and loyalty programs that are contracted by company and offer information on destination and product to all customers to ensure that it meets their travel requirements.• Make travel-related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have complied, and that the product delivered is commensurate with client requirements and expectations.• Coordinating closely with the accounting department for adhering to timely reporting of revenue documents.•Inform customers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements as well as other details such as check-in place and time.•Maintain excellent working relationships with clients to update them on new products and services while at the same time work towards constantly improving working relationships.•Listen to our customers carefully, understanding their exact needs and requirements, wow them through our surprise and delight service. Put things right when things go wrong, ensuring that our customers leave with only a positive experience of us.•Ensure that all forms of contact are handled quickly and with a friendly attitude, whilst achieving and exceeding service & sales performance targets against key performance indicators.. •Update the financial system with complete and accurate details to enable generation of invoices, payment voucher, receipts and other financial documents and entries on time.•Responsible for ensuring that revenue is booked appropriately and recognized in line with the contracts. •Co-ordination and follow-up for receivables from debtors, identification of issues related to revenue segments.•Reconcile supplier statements.

Dubai, United Arab Emirates

•Provide the highest standard of B2B customer service to all clients whether Trade, Retail, or Corporate, using all tools that are made available. Attend all customer queries in a timely and appropriate manner.•Build valuable relationships with our customers & suppliers, language and contact are in line with company brand guidelines and ensure a positive result for our clients.•Make travel-related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have complied, and that the product delivered is commensurate with client requirements and expectations. • Monitor and analyze sales performance of the office regularly against assigned targets and focus on productive activities.• Seeking feedback from clients and research methods to improve operations.•Maximize the sales/consultation opportunity to cross sell/upsell any relevant auxiliary product to maximize revenue. Drive additional ancillary revenue through the sale of tours, excursions and activities.