Engagement Manager - Professional Services
Current
Jun 2024 - Present
AeroLeads people directory · profile
Nishit Dave Email & Phone Number
Conversational Analytics | GenAI | Management Consulting | CXM
at
Replicant
1 work email found
@medallia.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Conversational Analytics | GenAI | Management Consulting | CXM
Location
North York, Ontario, Canada
Company size
Who is Nishit Dave? Overview
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Quick answer
Nishit Dave is listed as Conversational Analytics | GenAI | Management Consulting | CXM at Replicant, a company with 44 employees, based in North York, Ontario, Canada. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Nishit Dave.
Nishit Dave previously worked as Engagement Manager - Professional Services at Replicant and Project Manager - Professional Services - Data Intelligence Solutions at Medallia. Nishit Dave holds Graduate Certification, Business Analytics from Seneca College.
Company email context
Email format at Replicant
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{first_initial}{last}@medallia.com
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Profile bio
About Nishit Dave
- Avid Project Manager with 9+ years of experience into implementing and managing SaaS based CX programs.- Expert at client management having extensive experience of running 35+ projects across omni-channel touch points and improving NPS, CSAT, FCR and other Customer Service/Sales KPIs.- Extensive experience in using industry leading speech analytics tools to perform customer journey mapping, agent performance monitoring, generate insights around Customer Experience and Sales, sentiment analysis & recommend solutions for verticals like retail, BFSI, automobile, hospitality, telecom.- Hands on experience in Command Center setup & optimizing Contact Center operations working as a functional consultant for limiting loss and improvising overall efficiencies.- 9 years of project management experience involving project planning, scheduling, forecasting & budgeting, real-time adherence, risk management & optimizing team utilization.- Excellent communication skills clubbed with logical approach and in-depth knowledge of speech and text analytics useful for planning and strategizing business policies effectively.- Proactive, dynamic & well-rounded professional with an ability to motivate team & manage large cross-functional workforce in mission critical & challenging environment.- Proven ability in building & adapting collaborative environments using Agile & Waterfall methodologies to systematically implement short & long term projects.
Listed skills include Team Management, Customer Service, Quality Assurance, Leadership, and 25 others.
Current workplace
Nishit Dave's current company
Company context helps verify the profile and gives searchers a useful next step.
Replicant
7 roles
Nishit Dave work experience
A career timeline built from the work history available for this profile.
Project Manager - Professional Services - Data Intelligence Solutions
- Lead end to end text analytics, speech and social implementations and program enhancements across various clients- Own and manage multi-level client stakeholder relationships, including cross-trained teams- Design, develop, plan, and execute strategic program roadmaps for enterprise clients that drive optimum value and are rooted in a deep understanding.
Dec 2021 - May 2024
Cx Insights Manager
- Manage two of the biggest QM & Insights programs of a leading e-commerce fashion industry of the US & a popular hotel group- Pioneer Speech & Text Analytics projects which led to automation of QM audits of 100% call volumeresulting in greater personalized coaching, improved compliance & process adherence, improved customer retention rates and optimized.
Jul 2018 - Oct 2020
Cx Quality Lead
- Lead 3 teams comprising 45+ Quality Assurance Analysts, Speech & Text Analysts and Survey AnalystsInvolved in requirements gathering, design and implementation of Speech Analytics solution for enhancing CX- Design audit scorecards for monitoring compliance to policies & procedures, business requirements and critical business requirements directly.
Jul 2017 - Jun 2018
Asst. Cx Quality Lead
- Conduct Root Cause Analysis and discuss findings for improving agent performance to achieve higher CSAT- Design feedback triaging model to ensure compliance within the operations team- Prepare daily reports from the audits performed by Quality Assurance team to improve agent performance- Lead client communication and calibration calls- Resolve disputes.
Apr 2015 - Jun 2017
Audit The Auditor (Ata)/Senior Mentor
- Perform quality check & review of audits performed by Quality Assurance Analysts to improve their performance- Provide constant and extensive live floor support to the QA team- Work on extracting insights through data analysis for any special study for enhancing agent performance- Bridge gap between the Quality Assurance Analysts and the Project/Team.
Mar 2014 - Mar 2015
Quality Assurance Analyst
- Audit Customer Service calls to improve agent performance- Lead calibration calls- Extract & generate insights around VOC, AHT, CSAT, ART, etc.
Jan 2014 - Feb 2014
Team & coworkers
Colleagues at Replicant
Other employees you can reach at replicant.ai. View company contacts for 44 employees →
RS
Rohan Sarvaria
Colleague at Replicant
Kanata, Ontario, Canada, Canada
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AG
August Ge
Colleague at Replicant
Waterloo, Ontario, Canada, Canada
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JG
Jack Guo
Colleague at Replicant
63 Followers, United States
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DJ
Daniel Juiz
Colleague at Replicant
Vila Nova De Gaia, Porto, Portugal, Portugal
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DK
Devansh Kaloti
Colleague at Replicant
Stoney Creek, Ontario, Canada, Canada
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SJ
Simon Jin
Colleague at Replicant
Toronto, Ontario, Canada, Canada
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EP
Erin Pemberton
Colleague at Replicant
United States, United States
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TF
Trevor F.
Colleague at Replicant
Mountain View, California, United States, United States
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JF
Julian Fernandez
Colleague at Replicant
Arlington, Virginia, United States, United States
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CA
Corey Alexander, M.Sc.
Colleague at Replicant
Kitchener, Ontario, Canada, Canada
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Rohan Sarvaria
Colleague at Replicant
Kanata, Ontario, Canada, Canada
View →
AG
August Ge
Colleague at Replicant
Waterloo, Ontario, Canada, Canada
View →
JG
Jack Guo
Colleague at Replicant
63 Followers, United States
View →
DJ
Daniel Juiz
Colleague at Replicant
Vila Nova De Gaia, Porto, Portugal, Portugal
View →
DK
Devansh Kaloti
Colleague at Replicant
Stoney Creek, Ontario, Canada, Canada
View →
SJ
Simon Jin
Colleague at Replicant
Toronto, Ontario, Canada, Canada
View →
EP
Erin Pemberton
Colleague at Replicant
United States, United States
View →
TF
Trevor F.
Colleague at Replicant
Mountain View, California, United States, United States
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JF
Julian Fernandez
Colleague at Replicant
Arlington, Virginia, United States, United States
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CA
Corey Alexander, M.Sc.
Colleague at Replicant
Kitchener, Ontario, Canada, Canada
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3 education records
Nishit Dave education
Graduate Certification, Business Analytics
Bachelor Of Engineering, Computer Engineering
Shankersinh Vaghela Bapu Institute Of Technology
Schooling
St. Xavier'S High School, Gandhinagar
FAQ
Frequently asked questions about Nishit Dave
Quick answers generated from the profile data available on this page.
What company does Nishit Dave work for?
Nishit Dave works for Replicant.
What is Nishit Dave's role at Replicant?
Nishit Dave is listed as Conversational Analytics | GenAI | Management Consulting | CXM at Replicant.
What is Nishit Dave's email address?
AeroLeads has found 1 work email signal at @medallia.com for Nishit Dave at Replicant.
Where is Nishit Dave based?
Nishit Dave is based in North York, Ontario, Canada while working with Replicant.
What companies has Nishit Dave worked for?
Nishit Dave has worked for Replicant, Medallia, and Etech Global Services.
Who are Nishit Dave's colleagues at Replicant?
Nishit Dave's colleagues at Replicant include Rohan Sarvaria, August Ge, Jack Guo, Daniel Juiz, and Devansh Kaloti.
How can I contact Nishit Dave?
You can use AeroLeads to view verified contact signals for Nishit Dave at Replicant, including work email, phone, and LinkedIn data when available.
What schools did Nishit Dave attend?
Nishit Dave holds Graduate Certification, Business Analytics from Seneca College.
What skills is Nishit Dave known for?
Nishit Dave is listed with skills including Team Management, Customer Service, Quality Assurance, Leadership, Management, Data Analysis, Team Leadership, and Microsoft Office.
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