Nishita Patel Email & Phone Number

Suwanee, Ga, Us

Duluth, Georgia, United States

Alpharetta, Ga

• Schedule regular updates request downstream from the various Technical Account Managers’. The requests consist of regular updates, system patches, and other software requests. • Organize, Communicate, prioritize, and schedule incoming requests and work with the TAM (Technical Account Manager.), from various Hospitals and to secure appropriate details to schedule a DBA or a Citrix Resource for that request on daily basis. • Engage other resources as necessary to assist identifying deliverables in the work request and Solution design.• Point of contact and responsible for sourcing for TAM’s requests. Main point of contactfor downstream customers, and TAM’s to assist with any delivery issues that may arise.• Effectively managed complex work and emergency requests as well has update andmaintain requests on SharePoint.• Create/Maintain report to reflect requests status. Manage each demand closely to be surethe correct resources are assigned based upon skill set, ability and hours.• Help drive project issues through resolution and completion.

Alpharetta, Georgia

•Manage (NSSR) Non-standard Service Request downstream for the various BA’s. The NSSR consist of complex service, hardware and software requests. Identify the goals and scope of the project.•Organize incoming projects and work with the BA (Elevator, Materials, IS, Crankshaft, RHQ etc.), Vendor and Customer Manager to secure appropriate details to request a quote and generate the SOW.•Engage others resources as necessary to assist identifying deliverable in the SOW and Solution design. Work independently with internal resources including, Solutions Architects, Procurement/Purchasing personnel, IT Asset Services, etc.). Coordinate activities of cross-functional teams.•Concurrently manage multiple projects using RFP quoting process. •Conduct weekly status meeting to ensure that meeting minutes, action items risk and issues are documented and maintained, per standards. SharePoint site created and maintained to support any documentation relative to the project. Facilitate the Project Scope Definition to ensure clarity. •Point of contact and responsible for sourcing, negotiating and managing outside vendors. Main point of contact for downstream customers, and customer service managers to assist with any delivery issues that may arise.•Schedule escalation call weekly until issues are resolved or project completion. •Created process for communication between Asset Management and Vendor for configuration and shipping information. •Effectively managed complex projects. Experience with Project Management in IT outsourcing environment. •Work closely with internal teams such as Security, Asset Management, Finance and assigned vendor to create Service Agreement or RFP and manage long term projects. •Participate and help lead in Process Improvement activities.•Create/Maintain report to reflect project status. Manage each demand closely to be sure the correct resources are assigned based upon skill set, location and hours.

Duluth, Ga

• Manage a 1250 user Hardware/Software project• Traveled to client site to participate in the onsite Refresh project• Researched and resolved end-user service delivery issues raised by customer• Ensuring deliverables are met for both internal and external stakeholder• Maintained accurate and up-to-date status reports• Managing rosters and keeping accurate data for end user• Effectively and accurately communicate relevant project information to the client and project teams• Set and continually manage project expectations with team members and other stakeholders

United States

Responsible for leading and coordinating activities related to the new Global PC Refresh 2016 hardware image and deployment of new hardware by working closely with a variety of organizations to support the rationalization of the image.

Duluth, Ga

Accomplished Support Service Project Manager with 6 years’ experience in technology and healthcare industries. Skilled in client communications, interactions, managing while coordinating projects across different departments. Streamlining processes to increase efficiency and productivity; from pricing, managing to a budget, client service, relationship management and asset allocation.