Highlights: (Level 2)Managed day to day SQL queries of clients & internal marketing personnel, ensured proper management of database & communicated with the live clients over calls, mails assisted in Database management with proper monthly backup. Gateway Integration, and managed routing & ticketing system. Monitored bulkSMS traffic, launched multiple campaigns, managed queues & operational flow to ensure timely delivery. Extracted reports from DB for Accounting & Marketing needs; coordinated & interacted with telecom providers, live clients on technical front via calls, E-mails & online chats.

Gateway Communication ; Reporting Failures and any errors, such as character encoding, non - deliver, delays or feature technical support to suppliersRespond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries Server and gateway monitoring to ensure gateway up time is maintaice.API working and testing with client and admin panel.Investigate issues escalated by Ticket Analyst (Level 1 Support)Work on issues raised by Global Customer, End users, Carrier Operator or Internal Departments depending on the severity which varies from 1 to 4Make use of SQL queries to retrieve records from the server.Also make use of internal tools Protocols Known:- SMP,HTTP,Perform detailed investigation of the issue and analyze the root cause of the issue and provide necessary information to customers through Email. Working on Next Product's (Whatsapp Bot and Whatsapp business clients,Viber,Email)

Worked as a project lead for the Sister company of care24 Worked for arranging emergency Dr visits and Dr Teleconsulting at home

Provide Health care services Caregiver Nursing Dr visit and Equipment

Work as coordinator link between the Clients and Service ProviderHandling clients and their queries regarding the servicesProviding emergency services for the premium subscriber on atimely requirementWorked as a key link between the service providers andconsumersManaging the Team of 15 Members and Taking escalation andReverting on Email and Chat related to escalation and complaintsregarding the product and services