Nishith Shetty

Nishith Shetty Email and Phone Number

Operations Manager @ Route Mobile Limited
Mumbai, MH, IN
Nishith Shetty's Location
Mumbai, Maharashtra, India, India
Nishith Shetty's Contact Details

Nishith Shetty work email

Nishith Shetty personal email

n/a
About Nishith Shetty

A intellectual personality good command on language with good communication and technical skills

Nishith Shetty's Current Company Details
Route Mobile Limited

Route Mobile Limited

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Operations Manager
Mumbai, MH, IN
Nishith Shetty Work Experience Details
  • Route Mobile Limited
    Operations Manager
    Route Mobile Limited
    Mumbai, Mh, In
  • Route Mobile Limited
    Assistant Manager Operations
    Route Mobile Limited Jan 2024 - Present
    Mumbai, Maharashtra, India
  • Route Mobile Limited
    Senior Technical Support Engineer
    Route Mobile Limited Apr 2023 - Jun 2024
    Mumbai, Maharashtra, India
    Highlights: (Level 2)Managed day to day SQL queries of clients & internal marketing personnel, ensured proper management of database & communicated with the live clients over calls, mails assisted in Database management with proper monthly backup. Gateway Integration, and managed routing & ticketing system. Monitored bulkSMS traffic, launched multiple campaigns, managed queues & operational flow to ensure timely delivery. Extracted reports from DB for Accounting & Marketing needs; coordinated & interacted with telecom providers, live clients on technical front via calls, E-mails & online chats.
  • Route Mobile Limited
    Technical Support Executive
    Route Mobile Limited Nov 2021 - Sep 2023
    Mumbai, Maharashtra, India
    Gateway Communication ; Reporting Failures and any errors, such as character encoding, non - deliver, delays or feature technical support to suppliersRespond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries Server and gateway monitoring to ensure gateway up time is maintaice.API working and testing with client and admin panel.Investigate issues escalated by Ticket Analyst (Level 1 Support)Work on issues raised by Global Customer, End users, Carrier Operator or Internal Departments depending on the severity which varies from 1 to 4Make use of SQL queries to retrieve records from the server.Also make use of internal tools Protocols Known:- SMP,HTTP,Perform detailed investigation of the issue and analyze the root cause of the issue and provide necessary information to customers through Email. Working on Next Product's (Whatsapp Bot and Whatsapp business clients,Viber,Email)
  • Yushokai
    Commission Sales Associate
    Yushokai Jun 2021 - Nov 2021
    Worked as a project lead for the Sister company of care24 Worked for arranging emergency Dr visits and Dr Teleconsulting at home
  • Care24
    Sales Advisor
    Care24 Jan 2021 - Nov 2021
    Mumbai, Maharashtra, India
    Provide Health care services Caregiver Nursing Dr visit and Equipment
  • Europ Assistance India
    Assistant Coordinator
    Europ Assistance India Jun 2018 - Jan 2020
    Mumbai Metropolitan Region
    Work as coordinator link between the Clients and Service ProviderHandling clients and their queries regarding the servicesProviding emergency services for the premium subscriber on atimely requirementWorked as a key link between the service providers andconsumersManaging the Team of 15 Members and Taking escalation andReverting on Email and Chat related to escalation and complaintsregarding the product and services

Nishith Shetty Skills

Leadership Social Media Public Speaking Sketch Comedy Microsoft Powerpoint Networking Team Leadership Stand Up Comedy Talk Show Microsoft Office Microsoft Word Microsoft Excel Marketing Python Management Teamwork Project Management Research It Management

Nishith Shetty Education Details

  • Anjuman Islam Kalsekhar Technical Campus
    Anjuman Islam Kalsekhar Technical Campus
    Electronics And Tellecomuican

Frequently Asked Questions about Nishith Shetty

What company does Nishith Shetty work for?

Nishith Shetty works for Route Mobile Limited

What is Nishith Shetty's role at the current company?

Nishith Shetty's current role is Operations Manager.

What is Nishith Shetty's email address?

Nishith Shetty's email address is ni****@****ile.com

What schools did Nishith Shetty attend?

Nishith Shetty attended Anjuman Islam Kalsekhar Technical Campus.

What skills is Nishith Shetty known for?

Nishith Shetty has skills like Leadership, Social Media, Public Speaking, Sketch Comedy, Microsoft Powerpoint, Networking, Team Leadership, Stand Up Comedy, Talk Show, Microsoft Office, Microsoft Word, Microsoft Excel.

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