Reports to Whole Time Director

 Ensure that guest check-in and check-out services are done promptly and courteously.  Ensure that front office staff is available at all the times for customer assistance.  Overlooking reservation chart and preparation for arrivals. Provide outstanding services and ensure guest satisfaction.  Provide direction and guidance to front office staff to meet hotel goals Manage special requests of customers including restaurant reservations and car rentals.  Address guest inquiries and concerns in a timely and professional manner.  Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests Escalate unresolved guest issues to Director for immediate resolution. Monitor and manage expenses within allotted budget.  Welcome and escort VIP guests and special guests from driveway to assigned rooms.  Maintain the facility clean, safe and appealing  Coordinate with Florist for flower decorations in lobby and rooms.  Welcome, greet and meet customers in lobby Follow and enforce established policies and procedures.  Make and change room assignments according to guest requirements Coordinates with the request of guest to other departments like housekeeping and pantry.