Manage a team of 21 people spread across Multiple locations(Denmark, UK, US, Brazil , China & Philipines) with support teams further spread across Philipines & India. Responsible for the support and maintenance of over 250 applicationsAccountable for availability and stability of the applications & ensuring that teams are spending time & resources in initiating corrective action where & when necessary. Ensure Product Stability and Quality of the solutions delivered to the business.Driving initiatives with Head of Application Services as well as Delivery Managers within Application Services, for both strategic as well as cost saving.Manage relationship with various vendors providing support & ensuring that all contractual terms are met. This also includes being responsible for driving associated costs.Making sure correct application of and adherence to organisation’s support methodologies and metrics to all activitiesResponsible for preparing & review of budgets including identifying areas of cost saving.Defining and applying measurable guidelines and standards including data quality measures that can be used for optimising the use of systems, vendors and processes.Accountable for directing and motivating the application teams to deliver on overall goals and strategies of the organisation & team.

Managing end to end flow of the application from Requirement gathering to final delivery of Product to business & then continue to support the application that has been delivered to business.Managing vendor as well as Budget to ensure that all projects are delivered within the timeframe as well as on Budget.Ensure Product Stability and Quality of the solutions delivered to business.Manage Change, Release Management & Problem Management for the solutions in Production.Update and Monitor Enhancement Requests, Bugs, etc for the applications supported.Agree and adhere to OLA’s as per best IT practices.Plan & Prioritize work of vendors based on the business need and urgency.Regularly updating Stakeholder/business on the projects progress.Manage the team & lead the weekly VMS meeting for the respective projects. Set the right expectations with the Stakeholders and challenge the requirement on the timeline.Performing end to end testing of the solution in lower environment as well as performing UAT.Reduced the number of application managers from 5 to 1 for all eCommerce applications resulting in cost savings.Managed to reduce the Budget from about $15 Million to $ 4 Million in 3 years.Improved the stability of eCommerce systems from about 90% to 99.5% availability.

Managing end to end flow of the application from Requirement gathering to final delivery of Product to business & then continue to support the application that has been delivered to business.Managing vendor as well as Budget to ensure that all projects are delivered within the timeframe as well as on Budget.Ensure Product Stability and Quality of the solutions delivered to business.Manage Change, Release Management & Problem Management for the solutions in Production.Update and Monitor Enhancement Requests, Bugs, etc for the applications supported.Agree and adhere to OLA’s as per best IT practices.Plan & Prioritize work of vendors based on the business need and urgency.Regularly updating Stakeholder/business on the projects progress.Performing end to end testing of the solution in lower environment as well as performing UAT.Migration of application support from various teams to Application Support organization without disruption to services.

Leading a team comprising of 80 team members ensuring smooth functioning of the day-to-day liner operations activities, plan & execute Business continuity plan to ensure defect free service towards our customers as specified in service level agreements. Identify and implement – work towards a process based operations set up.GCSS Data quality – Transhipment Cargo should be maintained within stipulated time frame. Deliver and achieve agreed service deliverables at all times and ensure productivity targets are met.Continuously review business processes with local offices and their clients ensure good relations between the clusters, local offices. Identify and propose changes that will improve quality, timeliness and productivity.Work as the Business owner for Global workflow tool & also act as a coordinator with vendors for further developments & also with local IT for proper maintenance of the tool.INDIA EXCELLENCE (INDEX) team (All India GSCs) for Process Automation, Workflow reconfiguration & Group/Team’s target. Successfully completed Project – INDEX Productivity Enhancements in (Overall Benefits appx 20%)Improved the performance within the team to meet strech targets of 50 % from the existing level.

Audit of Bills of lading for all over North America in Maersk Sealand Mainframe system and ensure that Bills of loading are cleared within the stipulated timeframe.Ensure that correct freight is updated in the system as per shipper’s contract & customer should get the error free Bills of lading in first time itself.Communicating with Major Locations via email (Telex) & Phone calls. Attending Rate Accuracy Conference call which is being held between all the locations to resolve major issues.Giving team knowledge & Training of the Systems used along with knowledge about the trades. Preparation of Manuals which can be used by team members as a ready reference.