• 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗹𝗶𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Consult with 15+ international enterprise clients, including Stanley 1913 and Petco, to deliver 20+ complex, customized products, achieving a 100% customer retention rate. Proficient in CRMs like Salesforce and ServiceNow, and databases such as MongoDB and PostgreSQL.• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Lead efforts in monitoring and optimizing system performance using tools such as Grafana, New Relic, Kafka, Kibana, and Hazelcast. Skilled in Kubernetes for container orchestration.• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻: Directed end-to-end deployment of solutions for PETCO, including BOPUS and same-day delivery during COVID, utilizing Blue Yonder Luminate Control, Kubernetes, Jenkins, and cloud infrastructure on GCP and Azure.• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀: Apply SRE principles to enhance product roadmaps, achieving a 30% faster launch and a 90% satisfaction rating. Engineer major product deployments, leveraging advanced monitoring practices and telemetry data for continuous improvement.• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Enhance SaaS implementations by leading cross-functional teams, managing project mapping, and coordinating error planning, resulting in a 20% faster end-to-end delivery.• 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁: Manage requirements solicitation, system documentation, and presentations of conceptual solutions, ensuring alignment across multiple stakeholders.• 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆: Leverage Blue Yonder Luminate™ Platform for machine learning, Blue Yonder Luminate™ Control Tower and Luminate™ Planning for real-time data and AI insights, Grafana, Kibana, and Prometheus for monitoring, and Apache Kafka and Kubernetes for streamlined workflows and operational efficiency.

• 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Led a team of six Analysts for a major retail client in Toronto, ensuring alignment with business goals and achieving high client satisfaction.• 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴: Spearheaded initiatives to design and deliver tailored solutions by collaborating closely with stakeholders to address specific business needs and requirements.• 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀: Conducted thorough analysis and evaluation of client requirements, providing engineering insights that drove the implementation of advanced features and enhancements.• 𝗟𝗶𝗮𝗶𝘀𝗼𝗻 𝗥𝗼𝗹𝗲: Acted as a key liaison between development teams and clients, ensuring alignment on solution architecture, functionality, and performance metrics.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Initiated and led continuous process improvement projects to optimize operational workflows, significantly boosting solution delivery efficiency.• 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀: Evaluated and recommended technological enhancements, leveraging cloud platforms like AWS and GCP to support scalable and resilient solutions.• 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Provided expertise in monitoring, metrics analysis, and code optimization to enhance the performance and reliability of deployed solutions.• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Worked cross-functionally to integrate and align features, collaborating with developers to define and refine acceptance criteria for user stories and tickets.• 𝗖𝗹𝗶𝗲𝗻𝘁 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Facilitated client discussions and presentations, effectively demonstrating the value and benefits of proposed solutions, ensuring high client satisfaction and retention.

• 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Orchestrated over 20 projects, overseeing end-to-end planning, support, and delivery. Maintained continuous communication with senior leadership to align with strategic business objectives.• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗗𝗲𝘀𝗶𝗴𝗻 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆: Directed the design and delivery of a custom glass bottle product for a leading skincare company. Collaborated with stakeholders and internal manufacturing teams, resulting in a 30% increase in profitability through innovative design and streamlined production processes.• 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁: Implemented advanced software and IT practices, enhancing internal efficiency by 40% and significantly reducing manual workflows.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝘀𝘀𝘂𝗲 𝗥𝗲𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Addressed a critical $1 million delivery issue using advanced inventory tracking software. Developed a systematic solution that preserved client relations and boosted company profits by 40%.

• 𝗧𝗲𝘀𝘁𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Developed and implemented comprehensive system testing strategies, plans, and test cases to ensure rigorous standards and reliable results through automation.• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀: Utilized automation tools and frameworks such as Selenium WebDriver, Java, and JUnit to automate functional, regression, and integration test cases for web-based applications.• 𝗧𝗲𝘀𝘁 𝗘𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Configured and maintained test environments and test data, ensuring accuracy and repeatability of automated tests across various environments.• 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝗳𝗿𝗮𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲: Led initiatives to build robust and scalable automation solutions, leveraging scripting languages and frameworks for efficient automation infrastructure development.• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Worked with cross-functional teams to analyze business requirements and translate them into automated test scripts, addressing gaps in application functionality and performance.