PokitPal is all about revolutionising the way you engage with your customers through our white-labeling solutions and API capabilities.Heading the Loyalty products, one of the standout features I'm working on is the Rewards white-labeling capability. We can seamlessly integrate our platform into your brand, giving your customers a personalised and consistent experience.

Contributing to clients' product team and ensuring consistent innovation is the result of each member of the product team whilst contributing to their passion and their ideas. Providing best solutions to the problems that need to be solved for our clients and contributing to the knowledge of clients’ customers, and the data about how their customers engage with their products.

Defining, reviewing, and driving new digital products and business propositions to enhance customer experience for Consumers and Merchants across the Group retail stores. Prototyping new innovations with the wider payments innovation team. Building out and defining the opportunities into new customer value propositions and products through customer research and testing.

Developed strategy within new retail technology using machine learning and autonomous platforms to enhance customer experience. Built and led a cross-functional product team from inception to delivery within Woolworths Digital payments and services. Oversaw market research including opportunity analysis, competitive analysis, direct and indirect customer requirements gathering and analysis.

Shaping, leading and designing the customer experience across the services brands (retail, loyalty and payments) and new retail technology using machine learning and autonomous platform.Training and mentoring product managers and team members to deliver initiatives that meets business and marketing requirements.

Acquiring, retaining and driving adoption of Mobile and Tablet Banking across Westpac and St.George Group.Developing, managing and launching a comprehensive suite of mobile banking solutions.Leading end to end product management and delivering new and enhanced mobile products by analyzing new technologies, market trends, customer needs, and competitive products. Prioritizing multiple critical projects and initiatives to scope, time, budget and expected quality to align results with business objectives.

Defined and delivered product road maps, customer preferences and competitive offering that are consistent with overall marketing proposition, pricing strategy, product roadmaps, financial targets and customer requirements (ARPU, service revenue, churn). Defined and executed initiatives to meet revenues, customer acquisition and customer experience objectives through strategic thinking and direction needed to manage this fast changing environment by addressing market, customer and channel insights, technology trends and identifying opportunities and assessing IT/billing capabilities to deliver the propositions.Drove business requirements and leading virtual teams to deliver projects whilst monitoring ongoing product performance to mitigate risks or issues of the product portfolio. Managed lifecycle of the product portfolio including influencing product positioning to a wide cross functional go to market team ensuring on time delivery and within budget. Interpreted all financial components of product management, including product contribution margins, profit and loss statements, budget processes, and return on investment calculations.

Managed, developed and launched the SaaS (software as a service) product portfolio and product solutions and strategies across mobile sites and apps from concept to execution and developing product roadmaps whilst identifying opportunities and managing concurrent projects to deliver successful outcomes. Drove the development of the business and marketing plans leveraging extensive industry knowledge, awareness of emerging trends and client needs and translating that into a market-driven roadmap in line with the business’s strategic vision. Provided pricing and forecasting to ensure growth of the vast product portfolio and the managing inventory against business plans.Collaborated with developers to ensure seamless end-to-end user experience across the products and delivering highly innovative product solutions and strategies to both the customer and key internal stakeholders in order to achieve targets for all concerned.

Developed, managed and implemented strategies which supported the company's product proposition to create awareness across both online and mobile.