● Designed, maintained, and optimized SharePoint sites while implementing Power Automate workflows to increase productivity, enhance collaboration, and streamline access to information, resulting in significant time savings and reduced manual tasks.● Advised on and implemented an AWS Workspaces VDI solution, resulting in over $100,000 in savings for the company’s 5-year asset refresh cycle.● One of the first developers to work hands-on with the AWS App Studio team, reengineering existing applications to reduce reliance on Microsoft licenses and achieve substantial cost savings.● Evaluated and recommended new technologies and tools to optimize IT operations, keeping abreast of industry trends and emerging technologies to support continuous improvement initiatives.● Developed and maintained comprehensive documentation for IT systems, processes, and procedures, ensuring accuracy and accessibility for reference and compliance purposes.● Contributed to strategic planning initiatives by providing insights and recommendations based on data analysis and industry best practices, supporting the organization's long-term IT objectives and goals.● Delivered exceptional technical support to a diverse user base of 150 individuals spanning across 7 locations, promptly resolving hardware, software, and network issues to minimize downtime and optimize productivity.● Researched and evaluated APIs to streamline business processes and enhance cash flow automation, identifying and integrating optimal solutions that resulted in significant efficiency gains and improved financial performance.

●Cultivated strong customer relationships by actively engaging with clients, understanding their needs, and recommending tailored product solutions, resulting in a 20% increase in customer satisfaction scores.● Achieved and consistently exceeded monthly sales targets through proactive product demonstrations, upselling, and cross-selling strategies, contributing to a 15% boost in revenue for the department.● Collaborated effectively with team members to maintain a well-organized and visually appealing sales floor, ensuring optimal product availability and accessibility for customers, leading to a 10% improvement in overall

●Conducted in-depth analysis of COVID tracing apps data, meticulously examining potential vulnerabilities and assessing sentiment analysis to gauge public perception, providing actionable insights for enhancing app security and user experience.● Utilized Python to implement machine learning algorithms, including Logistic Regression and Linear Regression, coupled with advanced data analysis and manipulation tools such as pandas and NumPy. This empowered comprehensive organization and analysis of app reviews, facilitating data-driven decision-making and insights generation for app enhancement strategies.● Collaborated closely with peers to consolidate our research findings and co-authored a research paper accepted for presentation at the prestigious 2021 Institute of Electrical and Electronics Engineers (IEEE) International Conference on Big Data, showcasing our collective expertise and contributions to the academic community.● N. Patel, D. Cancel, M. Chatterjee, and M. S. Rahman, "Covid-19 digital Contact-tracing: a doorway to well-being or a backdoor to security vulnerabilities?" 2021 IEEE International Conference on Big Data (Big Data), 2021, pp. 4297-4302, doi: 10.1109/BigData52589.2021.9671880.