• Forecasted sales and established processes to achieve sales objectives and related metrics. • Developed sales strategies and action plans – at micro market level to drive sales and forecast future revenues.• Played a key role in ensuring revenue push across Rooms, F&B and other alternate revenue streams for the hotel. Worked closely with the unit teams to understand customer needs and requirements.• Monitored and coordinated workflows to optimize resources. Managed team of 9 sales representatives, providing guidance, coaching and support.• Achieved sales goals and service targets by cultivating and securing new customer relationships. • Engaged with customers to effectively build rapport and lasting relationships. • Successfully increased the hotel Average Room Rate by 33% and hotel profit margin by 43%.• Managed and curated marketing and promotional activities for the hotel.• Collaborated with operations team daily and designed marketing activities for the hotel.• Proficiency in CRM software - SalesForce Automation (SFA), Opera, TRACS (Taj Reservation And Contracting System), OneDrive for Database management and analysis.• Handled client events/projects from initiation to completion phase.

• Promoted as Sales Manager (Head - Sales) at Vivanta Pune Hinjawadi• First time HOD experience enabled to hone team management skills• Played a key role in ensuring revenue push across Rooms, F&B and other alternate revenue streams for the hotel. Worked closely with the unit teams to understand customer needs and requirements.• Promoted as Director of Sales at Vivanta Pune Hinjawadi in August 2018.

• Territory mapping of allotted portfolio to identify new prospect accounts.• Maintained an Annual Individual Business Plan for each account.• Executed exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event• Building and strengthening relationships with existing and new customers to enable future bookings

• Part of Unit Sales team at The Taj Mahal Palace & Tower• Maintained strong relationships with existing and newly developed clientele by being their single point of contact for the long stays, VIP movement, group stays.• Successfully handled 11 Parliamentary Delegations for the hotel.• Successfully handled VIP visit of the Belgian Princess in November 2014.• Prepared sales presentations for clients. Engaged in product demonstrations to consumers to raise awareness and revenues

• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.• Analyzed past sales data and performance to develop sales goals.• Exceeded sales goals by implementing aggressive selling and facilitating market development.• Developed, maintained and utilized diverse client base.• Informed customers of promotions to increase sales productivity and volume.

• Handled the sales function single handedly to ensure market penetration and optimize occupancy• Maintained successful relationships with existing customer base• Identified new accounts by conducting regular blitzes in key catchment area

• Worked with Wockhardt Ltd, Mumbai on a project, for a duration of 2 months for the product launch of Protinex Total, understood the market segments and arrived at the positioning strategy for the product.• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.• Completed research, compiled data, updated spreadsheets, and produced timely reports.