 Manage end to end recruitment for positions across multiple functions Source and pipeline qualified candidates, co-ordinate schedules to arrange management interviews with applicants Actively utilize various sourcing channels like job portals (Naukri, Linkedin), employee referrals, mass mailing, job postings to engage with potential candidates Evaluate applicants’ credentials and abilities by conducting initial interviews and pre-screening calls Record and maintain a systematic database of candidates in Excel with tracking steps in ATS Provide a positive candidate experience with frequent and timely communication throughout the process Emphasize job benefits and perks to applicants to improve organization's attractiveness Extend and finalize offers and facilitate the placement of candidates, collect related documents for background verification and submission of documents to the concerned team Work with the onboarding team to onboard the candidates successfully Assist the HR department in various Employee Engagement activities Work with the Resource Management team to understand and map the client requirements with the resources

1. Identified the potential candidates through job portals such as Naukri2. Analyzed the CVs and shortlisted the candidates based on the pre-set criteria3. Conducted the telephonic interviews of candidates and further scheduled the interview rounds of candidates with the senior team

1. Conducted survey of consumers and gathered data on their behavior towards the services of Yaantra2. Price benchmarking with its immediate competitor- Cashify3. Performed competitive analysis on different parameters such as availability of stock, repairing procedures, accessibility of services and reviews on app store4. Customer engagement by collecting comprehensive and multidimensional feedbacks with reference to different parameters 5. Upgraded the online visibility of the company on Google, Facebook and Playstore through social media networking

1. Generated cold leads by performing outbound calls and educating them about the product2. Problem solving by handling customer complaints through diligent communication and by reducing MTTR thus ensuring customer retention3. Increased sales for the services in B2C by converting prospects into qualified leads and convincing existing customers using the Up-sell technique4. Developed referral based sales opportunities by keeping in contact with the existing customer base5. Customer engagement by regular follow up with new and existing customers

1. Client management by constant communication, responding to basic queries and ensuring client satisfaction2. Supported sales team by prospecting and generating new leads and tied up restaurants with swiggy3. Maintained sales record