Nadav Nisinbaum, Pmp Email & Phone Number

Denver, Co, Us

Greenwood Village, Colorado, United States

Built Agile product delivery team of 30 professionals, $5.4M direct budget; leaders, architects, and engineers, onshore and offshore to deliver strategic planning, cross-functional collaboration, architecture, UX/UI design, development & QA automation of cutting-edge self-service features for 30M customers within spectrum.net and spectrumbusiness.net. • Spearheaded overall delivery of new, mobile responsive email and domain management platform serving millions of customers, within time and budget, leading to 20% increase in voice of customers rating (VOC). • Led modernization and solution of Voice Spam blocker, contributing to enhanced call security. • Initiated one-time password (OTP) implementation to enhance Personal data security, resulting in increased self-service success rate for both residential and SMB customers by 80%+.• Oversaw self-service solution and implementation of 2023 Consumer Data Privacy regulations portal, meeting regulatory requirements. • Initiated legacy portal consolidation and modernization, leading to 75% effort reduction at conclusion of program while implementing converge technology solution to support single source code for both .NET and MySpectrum mobile App user interfaces.• Expanded Agent browsing "on behalf of" features coverage, improving customer experience and reducing overall support call duration.

Maryland Heights, Missouri, United States

Built Agile-dynamic product technology team of 42 professionals, $6.7M direct budget; managers, architects, engineers & scrum master onshore and offshore, delivering optimized technology solutions for 50K contact center agents. • Orchestrated virtualization of in-house platform, introducing web streaming of voice and video call recording, equipping store/floor supervisors with portable UI for real-time feedback.• Piloted AWS NLP product for contact center, empowering agents with AI-powered "best next action".• Pioneered first application integration with SPS (Spectrum Payments Services), GPS Integrated, Native & Web App, delivering billing & provisioning integration and leading to increase in revenue recovery and improving customer experience.• Led integration of Voice Biometric for incoming customer calls, enhancing data security and reducing call duration. • Implemented screen scraping technology, resulting in 50% time-to-market reduction of business initiatives.• Influenced adoption of Robotic Process Automation (RPA) to automate back-office workflows, improving efficiency and reducing cost.

Maryland Heights, Missouri, United States

Built from ground up Agile dynamic product technology team of 40 professionals, $6.5M direct budget; managers, architects, engineers business analysts, and scrum master onshore and offshore, delivering optimized technology solutions for 50K contact center agents and care businesses. Managed finance and vendor management for entire BSS delivery organization. • Delivered new Self-Service SAAS model for outbound communication hub capable of 10M communications hourly (IVR, SMS, email), enhancing efficiency and scalability and resulting in millions of dollars in savings and new business capabilities.• Partnered with CX teams, Field Operations, and IT to consolidate outbound messaging, creating analytics-based reporting, unified, and coherent customer experience, increasing messaging efficiency.• Overhauled vendor-delivered Web and mobile-native collection app, reducing cost by 50%.• Developed initiatives including High-Speed Internet (HSI) over-delivery auto-remediation, channel lineup (CLU) Automation, and pay-per-view (PPV) under-billed resolutions, optimizing billing processes and ensuring accuracy.• Managed budget of $14M CAPEX and $9.2M OPEX, achieving vendor cost reduction of $1.6M through strategic negotiation and optimization.

Richardson, Texas

Built new optimized production support technology team of 60 professionals in blended onshore / nearshore / offshore delivery model; managers, engineers, infra, QA, customer engagement, delivering new overall mobile prepaid/postpaid and hybrid solutions. Established and managed end-to-end production support, integration, operations, production validation testing, T1 support, infrastructure, database administration, and agile development teams.• Orchestrated 1st postpaid production launch, followed by 8 months of agile CI / CD, achieving key business value milestones of 500K new customers on time and within budget.• Oversaw launch and certification of new production data center with disaster recovery Active/Active solutions leading to system KPI of 4 nines (99.99) availability.• Formed and nurtured strong, trusting relationships with customers, overcoming cultural and language barriers.

Dallas Texas

Consolidated and restructured six delivery towers with 200 engineers in follow the sun model to provide 24/7 support structure to 400 mission critical outsourced applications in blended onshore / offshore delivery model; managers, engineers, infra, QA, Oracle DBA, Tera Data DBA, delivering end-to-end production support, integration, operations, production validation testing, T1 support, infrastructure, database administration, and agile development teams.• Developed and seized business opportunities, resulting in a remarkable 20% increase in team footprint.• Led transformative IT deals across all program stages, stabilizing and modernizing the Payment and Collection Platform. This initiative significantly reduced critical incidents by 95% and slashed the overall cost of operation by 50%. • Implemented near real-time payment capabilities, exceeding customer targets for the postpaid market. Reduced payment processing time from 1 hour to an impressive 1.2 seconds for 95% of payments, while meeting EBIT targets through the introduction of innovation and automation.

Dallas Texas, St. Louis Missouri

Managed a $70M IT/BPO P&L portfolio, overseeing five development and contact centers with 800 professionals both domestic and abroad.

Vienna, Austria

Served as the customer engagement manager and business development on-premises, led manage services support team of 20 engineers in mix delivery model onshore / nearshore / offshore.Received the Amdocs Europe Division Excellence Award for outstanding business development activities

Bachelor’S Degree, Bachelor Of Arts Economics – Accounting (Expanded)

Bachelor of Arts Economics – Accounting (Expanded) (3 Years) Sophomore Pre University (1 Year)

Non-Graduate, Expanded Year For Accounting (1 Year)

Amdocs Retraining Program By Ibm, Rannana Israel, Computer Science Retraining Program, Graduate

Six months program designed to provide the student with Computer Sciences Bachelor level programming technical skills leveraging.