Nadav Nisinbaum, Pmp Email and Phone Number
Strategic planner in multibillion-dollar global corporations, specializing in delivering analytics-based designs for mission-critical software solutions with exceptional reliability and user experience. Cultivate robust partnerships with business stakeholders and optimize budget and vendor relationships, ensuring flawless program executions within projected costs and technical objectives. Leverage cutting-edge technologies and technically astute leadership style to maximize productivity and foster high-performing teams in inclusive and positive environment.√ UX / UI & Product Data Driven Design√ Cost-effective & Vendor Partnership√ Enterprise Software Engineering & Architecture√ Budget, Planning & Collaborations√ Stakeholders & Risk management √ Talent Management/Mentoring√ Mobile & Cable Billing, CRM, Ordering & Personal Data Security √ Leadership & Program management √ Quality assurance, Test Automation & Analytics√ CI / CD Agile Software Development Lifecycle√ Contact Center Agent Tools & AI Products / NLP solutions√ Cloud Infrastructure & DevelopmentAvailable to discuss new opportunities in the Denver area or open for relocation within the USA, please contact me at nisinbaum@gmail.comTechnical Skill:Programming / DB Languages: Java, JavaScripts, SQL, No-SQL, RDBMS, C#, PythonTools: ChatGPT, Jira, ALM, GitHub, Jenkins, Selenium, Cucumber, Docker, Kubernetes, Visual Studio, office tools, KAFKA, Nuance, Translate, Comprehend, AWS, RPA, Database: MySQL, Oracle, Teradata, KeyStore, DocumentBDFrameworks: .NET CORE, Angular JS, React JS, IONIC, Kite Design System (material UI based), Spring boot
Softel Communications Inc.
View- Website:
- softel.com
- Employees:
- 76
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Sr. Director Of Software Solutions DeliverySoftel Communications Inc.Denver, Co, Us
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Senior Director, Self-Service Products Software EngineeringCharter Communications 2022 - PresentGreenwood Village, Colorado, United StatesBuilt Agile product delivery team of 30 professionals, $5.4M direct budget; leaders, architects, and engineers, onshore and offshore to deliver strategic planning, cross-functional collaboration, architecture, UX/UI design, development & QA automation of cutting-edge self-service features for 30M customers within spectrum.net and spectrumbusiness.net. • Spearheaded overall delivery of new, mobile responsive email and domain management platform serving millions of customers, within time and budget, leading to 20% increase in voice of customers rating (VOC). • Led modernization and solution of Voice Spam blocker, contributing to enhanced call security. • Initiated one-time password (OTP) implementation to enhance Personal data security, resulting in increased self-service success rate for both residential and SMB customers by 80%+.• Oversaw self-service solution and implementation of 2023 Consumer Data Privacy regulations portal, meeting regulatory requirements. • Initiated legacy portal consolidation and modernization, leading to 75% effort reduction at conclusion of program while implementing converge technology solution to support single source code for both .NET and MySpectrum mobile App user interfaces.• Expanded Agent browsing "on behalf of" features coverage, improving customer experience and reducing overall support call duration. -
Director, Software Engineering – Contact Center Agent ProductsCharter Communications 2020 - 2022Maryland Heights, Missouri, United StatesBuilt Agile-dynamic product technology team of 42 professionals, $6.7M direct budget; managers, architects, engineers & scrum master onshore and offshore, delivering optimized technology solutions for 50K contact center agents. • Orchestrated virtualization of in-house platform, introducing web streaming of voice and video call recording, equipping store/floor supervisors with portable UI for real-time feedback.• Piloted AWS NLP product for contact center, empowering agents with AI-powered "best next action".• Pioneered first application integration with SPS (Spectrum Payments Services), GPS Integrated, Native & Web App, delivering billing & provisioning integration and leading to increase in revenue recovery and improving customer experience.• Led integration of Voice Biometric for incoming customer calls, enhancing data security and reducing call duration. • Implemented screen scraping technology, resulting in 50% time-to-market reduction of business initiatives.• Influenced adoption of Robotic Process Automation (RPA) to automate back-office workflows, improving efficiency and reducing cost.
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Director, Software Engineering – Customer Care ProductsCharter Communications 2018 - 2020Maryland Heights, Missouri, United StatesBuilt from ground up Agile dynamic product technology team of 40 professionals, $6.5M direct budget; managers, architects, engineers business analysts, and scrum master onshore and offshore, delivering optimized technology solutions for 50K contact center agents and care businesses. Managed finance and vendor management for entire BSS delivery organization. • Delivered new Self-Service SAAS model for outbound communication hub capable of 10M communications hourly (IVR, SMS, email), enhancing efficiency and scalability and resulting in millions of dollars in savings and new business capabilities.• Partnered with CX teams, Field Operations, and IT to consolidate outbound messaging, creating analytics-based reporting, unified, and coherent customer experience, increasing messaging efficiency.• Overhauled vendor-delivered Web and mobile-native collection app, reducing cost by 50%.• Developed initiatives including High-Speed Internet (HSI) over-delivery auto-remediation, channel lineup (CLU) Automation, and pay-per-view (PPV) under-billed resolutions, optimizing billing processes and ensuring accuracy.• Managed budget of $14M CAPEX and $9.2M OPEX, achieving vendor cost reduction of $1.6M through strategic negotiation and optimization.
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Director, Software Engineering - At&T Mexico Production ServicesAmdocs 2016 - 2017Richardson, TexasBuilt new optimized production support technology team of 60 professionals in blended onshore / nearshore / offshore delivery model; managers, engineers, infra, QA, customer engagement, delivering new overall mobile prepaid/postpaid and hybrid solutions. Established and managed end-to-end production support, integration, operations, production validation testing, T1 support, infrastructure, database administration, and agile development teams.• Orchestrated 1st postpaid production launch, followed by 8 months of agile CI / CD, achieving key business value milestones of 500K new customers on time and within budget.• Oversaw launch and certification of new production data center with disaster recovery Active/Active solutions leading to system KPI of 4 nines (99.99) availability.• Formed and nurtured strong, trusting relationships with customers, overcoming cultural and language barriers. -
At&T Us Outsourcing Production Manage Services DirectorAmdocs 2013 - 2016Dallas TexasConsolidated and restructured six delivery towers with 200 engineers in follow the sun model to provide 24/7 support structure to 400 mission critical outsourced applications in blended onshore / offshore delivery model; managers, engineers, infra, QA, Oracle DBA, Tera Data DBA, delivering end-to-end production support, integration, operations, production validation testing, T1 support, infrastructure, database administration, and agile development teams.• Developed and seized business opportunities, resulting in a remarkable 20% increase in team footprint.• Led transformative IT deals across all program stages, stabilizing and modernizing the Payment and Collection Platform. This initiative significantly reduced critical incidents by 95% and slashed the overall cost of operation by 50%. • Implemented near real-time payment capabilities, exceeding customer targets for the postpaid market. Reduced payment processing time from 1 hour to an impressive 1.2 seconds for 95% of payments, while meeting EBIT targets through the introduction of innovation and automation.
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At&T Order Management Center (Omc) Business Process Optimization (Bpo) Production And InfraAmdocs 2009 - 2013Dallas Texas, St. Louis MissouriManaged a $70M IT/BPO P&L portfolio, overseeing five development and contact centers with 800 professionals both domestic and abroad.
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T-Mobile Implementation Manager, Account Manager And Customer EngagementAmdocs 2007 - 2009Vienna, AustriaServed as the customer engagement manager and business development on-premises, led manage services support team of 20 engineers in mix delivery model onshore / nearshore / offshore.Received the Amdocs Europe Division Excellence Award for outstanding business development activities
Nadav Nisinbaum, Pmp Education Details
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Bachelor Of Arts Economics – Accounting (Expanded) -
Expanded Year For Accounting (1 Year)
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Ibm, Rannana IsraelGraduate
Frequently Asked Questions about Nadav Nisinbaum, Pmp
What company does Nadav Nisinbaum, Pmp work for?
Nadav Nisinbaum, Pmp works for Softel Communications Inc.
What is Nadav Nisinbaum, Pmp's role at the current company?
Nadav Nisinbaum, Pmp's current role is Sr. Director of Software Solutions Delivery.
What schools did Nadav Nisinbaum, Pmp attend?
Nadav Nisinbaum, Pmp attended Bar-Ilan University, Bar-Ilan University, Ibm, Rannana Israel.
Who are Nadav Nisinbaum, Pmp's colleagues?
Nadav Nisinbaum, Pmp's colleagues are Steve Williams, Edmund Hohmann, James Shields, Sirish Thakur, Ankita Bisht, Brian Green, Satish Dash.
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