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I lead a portfolio of products that are at the heart of CHG’s success. I was brought on at CHG to help build out a new client portfolio. Working with a talented team, we stood up CHG’s newest technology offering in just 14 months. Since then we have innovated to a software solution that is not available anywhere else in the healthcare staffing industry. I’m blessed to lead a team of passionate people that genuinely care about making an impact in the healthcare industry. Our extensive suite of technology is critical component of CHG’s success. In an ever-changing healthcare landscape, we are continuing to find innovative ways to leverage technology to increase our impact in this world.

Lead, mentor, inspire a team of product managers. Develop processes and tools that enable success. WGU technology suite is the core of business model. My team was responsible for the student-facing portal, identity, authorization, access, Banner, financial aid, as well as developing new proprietary technology offerings.

Establish and foster a user-driven product development culture in an agile development environment by strengthening my understanding of our consumers and implementing processes for our team to drive a more user-centric approach. I strive to continuously understand and convey user needs and pain points that drive their behavior. Work closely with users, executives, and other stakeholders to champion the strategy, design, and launch of products that delight our customers. Lead product team and define product vision, roadmap, and approach. Responsible for developing team members into exceptional product leaders of the future, while balancing strategic creativity, attention to detail and technical requirements of this role. Work closely with Engineering team to strive for on-time product delivery, prioritizing projects based on client demand and company goals. Work closely with data science team to define the future of Machine Learning products. Responsible for P&L and pricing strategy of all product lines. Utilize key performance indicators to analyze product market fit and overall product health. Leverage BI technology to develop data visualization and reporting. Seek out, negotiate, and launch new relationships with technology channel partners.

Lead the product team in a fast-paced, agile environment to build out revolutionary platform leveraging voice analytics, NLP, and machine learning. Define product strategy, and unique value proposition for each product. Collaborate with the Marketing team to establish Go-to Market Strategy. Coordinate closely with Marketing to successfully launch new products to assist marketers in analyzing the customer journey, keyword attribution, optimizing marketing campaigns, and integrating data to multiple platforms, train Sales team and Client Service Representatives. Understand and skillfully convey the technical implementation of REST API, webhooks, BI Tools, integrations, product capabilities, and engineering design to non-technical users.

Integral part of creative-team that created and launched Conversation Analytics® product for LogMyCalls, the next generation of intelligent call tracking and marketing automation SaaS product. The award winning LogMyCalls application combines call tracking, lead scoring, marketing automation, and mobile call analytics, into a simple, inexpensive package that optimizes marketing performance and sales results. Created user personas, defined target market, developed the product road map, identified and documented product requirements, acceptance criteria, and use cases in JIRA, collaborated with product development engineers on implementation. Ran user testing and feedback and communicate the the voice of the customer to Marketing. Managed existing Convirza for Call Quality Management product. Responsible for managing the creation and product launch of the new Convirza for Advertisers Platform and public API as well integrations with Google Analytics, Acquisio, and DoubleClick to gather data on the full customer journey. Worked closely with Marketing team to create consumer-facing messaging that easily describes our platform and services. Intricately involved in the multi-million dollar acquisition of the CallSource Media business that doubled the size of our business overnight. Responsible for identifying product feature gaps and implementing a strategy to achieve parity in feature sets. Collaborated on corporate re-brand of LogMyCalls to Convirza.

Founded and managed all aspects of retail portrait studio including sales & marketing, product development, merchandising, advertisement design, hiring and managing employees, photography, graphic design, and daily operations. Focused on streamlining operations, creating operational efficiencies, reducing operating costs, and increasing profitability. International published photographer. Published in German magazine ‘Spirit of the West’, ‘MSNBC Dose of Reality’, ‘Men’s Health Journal’, Yellowbook Phonebook cover and St. George Magazine Wedding Edition cover. May/June 2010 ̶ Featured cover model of Élan Woman Magazine ‘Western Woman’ edition- a tribute to women that are wives, mothers, and business owners.

Integral part of managing and implementing the multi-million dollar acquisition of Qwest Telecommunications facilities. Managed application process resulting in $1.2 million in grant awards for building a new fiber optic network and broadband development in rural Utah. Project Manager involved in successful merger of Uintah Basin Telephone Association and UBET Telecom. Responsible for planning, organizing, and managing resources to bring about a successful completion of projects as directed by the Chief Operating Officer and General Manager. Liaison with legal representation, Bureau of Indian Affairs, Ute Indian Tribe, Public Service Commission, Utah Division of Public Utilities, and the Rural Utilities Service. Corporate trainer responsible for educating all employees on basic concepts, methodologies, and tools to gain an all-around understanding of telecom regulations, tariffs, and resolution mechanisms. Prepare and present quarterly tariff filings to Board of Directors for approval. File tariff modifications with the Utah Public Service Commission. Provided business intelligence and analysis for all divisions. Presented findings at monthly Board of Director meetings. Responsible for researching and explaining any anomalies and proposed policy changes to adjust negative trends. Prepared in-depth facilities reports to be used in annual, accounting audit. Compiled and developed corporate strategic plan to present to Board of Directors.

Project Manager for high-profile clients such as MTV, Honda, Stater Brothers, and Nissan. Managed all aspects of projects by coordinating and merging expectations of the sales representatives, clients, and production staff. Responsible for client relations and delivering quality on-time results.