Nissa Issac Email & Phone Number

I act as the primary contact for the support of key clients, the key stakeholder clients’ contacts, and is responsible for the delivery of analysis and recommendations to clients. My base tasks include:• Billing data management• Accountable for accuracy of database management• Invoice and recharge processing (airtime, hardware, accessories, PWC)• Report generation and delivery• Data Analysis using advanced Excel skills to interrogate and interpret data, reports and associated action plans• Develop and maintain relationship with client, vendor and other contacts• Support client management requirements• Management of porting/migration activity• Sponsor of key client activity, ensuring all monthly reports are completed and delivered accurately• Face of Tangoe within the client• Attend client meetings where, how and when required• Responsibility for steady state project type activity

I am responsible for managing the mobile fleet for 10 customer accounts across multiple geographical locations. I conduct regular customer engagement meetings to review and assess the status of services provided. I liaise with our helpdesk and multiple service providers to ensure resolution of customer queries and issues. I analyze customer billing data and provide cost saving recommendations and reporting.

Responsible for managing a key customer account for planning and maintenance of fleet of 40 aircrafts. I was a single point of contact for the customer as well as all internal divisions for the delivery of services for fleet management. I also provided customer status and financial reporting to senior management. I liaised with multiple vendors to source aircraft parts and materials for inventory and maintenance management.

Bachelor Of Engineering (Beng), Chemical Engineering

A Levels