Handling partnership with merchants mainly in SMEs (UMKM), festivals/events, regarding product promotion plan with BCA (Qris, Debit & Credit Card) and media campaign.

Develop process flow, email / call scripts, answer templates Social media & Ticketing Admin to make it standardize reply from call center agents,sharing knowledge modules for all agents then conduct training about all the latest product information to all agent. Coordinate with All Team Leaders regarding handling current casesManaging employee data in the contact center section. Conduct training/ refreshment regarding a new product, promotion, or new flow and Maintain a database of all training materials. Handle administrative tasks and documentation support related to office management. Provide a daily report (report in email or daily huddle) with daily highlights, issues and incidents if any.

Enables banks to quickly and accurately verify customer identities, reducing the risk of fraud and providing a more secure onboarding process

Manage communications and build relationships with media, KOL, and third party agencies for joint collaboration of various campaigns/promotions

Provide clerical and organizational support to a sales team. track orders, process paperwork, maintain the customer database, and handle customer questions, requests, and complaints