Nissy Mathew Email & Phone Number

United Arab Emirates

Sharjah Emirate, United Arab Emirates

Providing end-to-end application support to customers in thetravel management systems.• Providing 24/7 support through service desk ticketing toolsthat adhere to SLA violations for issues and queries raised byusers.• Working as an end user in Success Factor EC and havingexperience in API, database, and UI level analysis forproviding various software solutions.• Collaborating with cross-functional teams to identify andresolve technical issues.• Communicating with customers to understand theirrequirements and provide appropriate solutions.• Keeping up-to-date with the latest technologies and industrytrends to ensure the software solutions are upto-date andrelevant.• Continuously monitoring and analyzing the softwareperformance to identify areas for improvement.• Training and development activities to improve knowledge andskills in relevant software application• Providing end-to-endapplication support to customers in the travel managementindustry through Success Factor.• Designing, developing, and implementing new softwaresolutions for customers.• Conducting testing and quality assurance to ensure thesoftware meets the customer's needs and standards.• Providing 24/7 support through service desk ticketing toolsthat adhere to SLA violations for issues and queries raised byusers.• Working as an end user in Success Factor EC and havingexperience in API, database, and UI level analysis for providingvarious software solutions.• Collaborating with cross-functional teams to identify andresolve technical issues.• Communicating with customers to understand theirrequirements and provide appropriate solutions.• Keeping up-to-date with the latest technologies and industrytrends to ensure the software solutions are upto-date andrelevant.• Continuously monitoring and analyzing the softwareperformance to identify areas for improvement.• Training and development activities to improve knowledge andskills in relevant software application.

Dubai, United Arab Emirates

Project Name: Systematic Money Exchange Solution (SYMEX) AND Wages Protection System (WPS)Role : Software DeveloperEnvironment: Visual Basic 6.0, SQL Server 2000 /2005 / 2008 / 2012, Crystal Reports.Responsibilities: (For the 2 major Projects listed above)  Requirement analysis, coordination with assigned client and estimation of the time and work involved in completing the experiments Handling the tasks of designing and maintaining SQL databases and Visual Basic 6.0 applications. Designing of multi-layer forms using designs and layouts in VB Establishing connection of forms to Databases Recommending and Implementing changes in existing applications for ease of data import to SQL Databases Planning measures for identifying and removing bugs  Creating and modifying reports of the application using Crystal Reports 8.0 Implementing and administering database replication between SQL Server databases Testing of the application after every development phase Keeping Track of the tickets posted by the clients in the Ticket Management System  Knowledge Transfer Session to Newly Joined Staffs Assisted Team Leaders and Project Managers and provided timeline and task Information based on a proposed project scope. Troubleshoot problems reported by users The only point of contact to solve any issues with respect to WPS.TrainerMighty Systems LLC, Dubai July 2009– October 2015 Delivered Informative presentations to clients on various aspects of the package of Wages Protection System, Implementation and Testing. Provided Demo Presentations to new clients, to generate more revenue to the company. Solely responsible to train staffs on-site/off-shore on WPS (Wages Protection System).

Bachelor'S Degree, B-Tech

Bachelor Of Technology - Btech, Information Technology