Nita Wright Email & Phone Number

Plano, Texas, United States

• Team Lead of 20+ international deduction analysts; Subject Matter Expert responsible for fielding process related questions, ensure deductions were processed accurately and before deadlines
• Managed and tracked all grocery deductions and compliance; Researched deductions with errors and coached international team on how to process/resolve
• Received recognition for 24 consecutive months of no write offs for major hygiene, health & nutrition client with SLA of 60 days
• Coordinated and led team meetings to disseminate company information, objectives, and client news
• Oversaw the reporting and clearing of all deductions, audits and paybacks for clients
• Weekly review and management of deduction status reports for assigned divisions and clients

Plano, Texas, United States

• Managed, coach and developed a team of 10 Customer Service Analysts; Conducted annual reviews
• Ensured team processed purchase orders timely and without error; Worked with internal sales team on any escalations
• Connected with clients bi-weekly to ensure SLAs were met; Took immediate action on unresolved issues and held follow up calls to report findings
• Monitored CSR dashboard for order fallout and conducted root cause analyst. Made process improvements to reduce repeatable order fallout rates
• Identified areas that could benefit from automation and made recommendations to management

Houston, Texas, United States

• Supported the Regional Division VP with calendar management, booking travel and expense reimbursements
• Managed 6 Customer Service Reps; Submitted payroll slips to corporate office for Retail Sales team
• Provided support for office with 100+ employees including inventory/ordering of supplies, building maintenance and repair, and submitted invoices for payment processing
• Updated monthly score cards for 50+ clients

Houston, Texas, United States

• Created New Item Forms and customer contracts for assigned accounts; Worked directly with Sales team for any questions/confirmations
• Managed deduction and payment requests
• Assisted Customer Service team on client order errors & resolutions