Charnita Davis Email & Phone Number

Denver, Colorado, United States

-> Designed and facilitated comprehensive onboarding programs for customer support teams, focusing on product knowledge and service standards, leading to a 27% increase in quality assurance (QA) scores.-> Partnered with subject matter experts to identify key learning needs and develop training materials tailored to meet organizational objectives and enhance the customer experience.-> Used digital learning tools to deliver engaging, virtual training sessions, resulting in a 20% improvement in customer satisfaction (CSAT) scores and effective knowledge retention.-> Provided regular feedback and performance insights to new hires and their supervisors, supporting individual growth and fostering a continuous learning environment.-> Managed project timelines and tracked training outcomes, using data to recommend program improvements and address any identified gaps in the onboarding process.

St Petersburg, Florida, United States

-> Oversaw the training of 150+ end users, delivering tailored training on LMS and SIS systems to enhance users’ proficiency and compliance, resulting in an 87% onboarding success rate.-> Created, implemented, and evaluated training materials and project status tools, streamlining communication with clients and internal teams to ensure an efficient onboarding process.-> Partnered with cross-functional teams to track and resolve any service challenges, proactively enhancing customer satisfaction and product adoption.-> Facilitated feedback sessions to identify client pain points and areas for improvement, enabling data-driven program enhancements and a 15% reduction in support tickets.-> Demonstrated adaptability and collaboration across diverse client groups, ensuring training was accessible and aligned with individual client needs.

*Constructed instructional materials and facilitated engaging training sessions, receiving 100% positive feedback from participants.*Collaboratively led 15 subject matter specialists to achieve site-wide common grading goal of 55%.*Effectively communicated new equitable project assessment process, increasing efficiency by 50%, recognized by senior leadership.*Developed and maintained an efficient system for tracking, analyzing, and communicating key performance indicators related to learner data management, resulting in a 94% increase in accuracy of data analysis and reporting.*Consistently met quarterly growth targets while managing 150+ stakeholders, demonstrating exceptional time management skills.

Master'S Degree, Instructional Design

Bachelors, Multi/Interdisciplinary Studies