Nitant Shinde Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam Area

Product: Flight Status Service, top 3 most used Digital products of Air France - KLM

Utrecht, Netherlands

N-Able (formerly known as SolarWinds MSP) is a global leader in comprehensive, powerful & scalable IT service management solutions for MSPs (Managed Service Providers)- Serve as the primary relationship holder and business point of contact for Premier customers who serve SMEs in EMEA (responsible for the total revenue of EUR ***K MRR)- Engage with & deliver high-value strategies to Premier customers and their stakeholders to:✔Enhance customer’s value proposition with SMEs by sharing market insights, growth potential, product positioning in detailed business reviews✔Increase & drive higher product adoption by providing guidance, best practices, etc. to leverage the full business potential of the product✔Improve internal efficiency to align with short/long term business goals- Proactively identify opportunities to increase customer’s value perception and reduce churn by assessing the business impact of technical/product bottlenecks- Promote Customer success vision and adoption with all internal stakeholders at N-Able: Product, Engineering/Technical support, Customer onboarding, Customer care, Programs & Operations, and SalesAdded value as an emerging Senior CSM:- Appointed as EMEA representative of the Global Customer Success Council at N-Able; a seat on the table with policy-makers- Actively assisting senior leadership by providing strategic and operational (systemic) improvements to the Customer Success motion, being an active voice of the team (and council)- Currently building a new Salesforce Dashboard for presenting actionable insights for N-Able stakeholders- Regularly conduct Customer Success Office Hours and knowledge transfer sessions for Sales, Product, Support teams and contribute to CSM Strength & Skill training

Utrecht, Netherlands

One of the Founding members/Global leaders of PRISM, N-Able's first COI (Community Of Interest) serving as an LGBTQ+ employee resource group Top 3 activities as a leader:- Align PRISM's vision on Diversity, Inclusion, and Belonging to N-able's vision on People at the workplace- Initiate and run successful programs on DNI internally and work closely with N-Able's Chief People Officer and the People's team to deliver impact and reach- Budgeting programs and initiatives

The Hague Area, Netherlands

AirFi is a market-leading provider of portable digital platforms and innovations to the onboard digital experience by offering its unique platforms - “AirFi Box” Portable Wireless IFE and “AirFi Connected Crew” Onboard Retail EPOS. At AirFi I possess a dual role - Product Owner and a Customer Success ManagerAs a Product Owner in the Product team, my responsibilities included:- Build, manage, and prioritize the product backlog with agile scrum user stories for bi-weekly sprints- Contributed to setting and refining the product vision and roadmap while maintaining technical integrity- Assisted in planning and driving iterations and acceptance of stories criteria with the team- Improved cross-functional relationship within AirFi teams, driving product improvements, translating customer needs to technical requirements, bridging the gap between customers and (happy) technical teamsAs a CSM, I accelerate proven value for both customers and AirFi internal stakeholders by: - Enhanced Customer Lifetime Value and reduce churn by pro-active, data-driven and strong interpersonal engagement for a diverse pool of airlines in Africa, Scandinavia and southern Europe. Retention rate is 95%- Identify customer's Key Business Objectives and Key Engagement Objectives; create and manage success expectations aligning ROI against contract value.- Trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and provide guidance to leverage the full business potential of the product- Identify and drive growth opportunities to deep-sell, up-sell and cross-sell AirFi products to existing customers; brought in 42% of annual recurring revenue from existing customers, and 25% reduction in service desk requests- Review learning and education plans to ensure customers with low usage are provided with additional training to fully optimise usage of AirFi products

The Hague Area, Netherlands

Served as NACO representative at Young Royal HaskoningDHV - Responsible to strategize and engage young employees of NACO across other business in the parent company.

The Hague Area, Netherlands

- Define and develop NACO’s value proposition of Air Traffic Management (ATM) service, activities include market analysis, capability assessment/development, and support business development- Drafted functional specifications of ATM system and ground-based airside infrastructure for airportsMajor clients - Mexico City New International Airport (NAICM) and Adolfo Suárez Madrid–Barajas Airport- Engage & collaborate with a team of senior ATM consultants to offer the client and its stakeholders a one-stop-shop consulting portfolio - Offer in-company consulting on ATM to other consulting groups - Master Planning and Terminal building design, Airport strategy- Assist in drafting Tender proposals for current clients and "Scope of services/work" to potential clients

Delft, South Holland Province, Netherlands

Master of Science (MSc) graduation assignment in the domain of Airports, ATM, and safety. The assignment is developing a "value analysis of Integral bird control" to improve the bird-strike mitigation strategy of an airport, and provide insights to design a cost-effective bird control toolbox. Monte Carlo simulations are run on a probabilistic bird-strike risk model, and value analysis is conducted on the results. This research is with a joint collaboration of Air Transport & Operations (ATO) at the faculty of Aerospace Engineering, TU Delft, and Royal Netherlands Air Force (RNLAF)(Case study airport: Eindhoven airport, the Netherlands).

Central International Office, Education and Student Affairs (O&S)- Develop, and assist in expanding social media strategy for Delftulip, the interactive social networking webpage of TU Delft. - Assist in content optimization of the webpage- Collect, corroborate and update information from various departments in Education & Student Affairs (O&S) on Delftulip for an engaging user experience- Document and maintain archives for the existing and updated content

Delft Area, Netherlands

Objective – To develop a roadmap, and cost-effectiveness analysis on holistic bird control at an airport. Summary of the work:Researched existing global methods, and best practices of bird control at small, and large scale airports. Special focus on Amsterdam Airport Schiphol, and Rotterdam-The Hague airport. Ideate, and support R&D department to define the concept of holistic (integral) bird control by combining existing products developed by the company, and bird control legislation and best practices in industry. Deliverable: Published a white paper on the research conducted and presented it at the bi-yearly conference of World Birdstrike Association in Amsterdam. Defined a new sales strategy to complement the research conducted, and an advisory document.

Amsterdam Area, Netherlands

Joint research collaboration of the faculty of Aerospace Engineering, TU Delft and National Aerospace Laboratory (NLR), the Netherlands. Research aim: To develop the tactical decision-making ability of an Air Traffic Controller to predict and prevent a bird-strike with an alerting tool that presents a single non-obtrusive cue to adjust operations based on bird movements in the vicinity of Amsterdam Airport Schiphol (AAS)Research validation planned for the Dutch Air Traffic Control (LVNL) and Amsterdam Airport Schiphol

Amsterdam Area, Netherlands

Conduct research, and validate future ATM concepts under SESAR (Single European Sky ATM Research) ATM modernization plan of European Union. Compare technical, conceptual, and operational aspects of SESAR with ATM system in India.Case study : Feasibility of relocating a displaced threshold of RWY 29 at IGI Airport, New Delhi without interfering with the "Shiv" statue

- Conceptualized and developed yearly college magazine (Assisted as Editor for first 6 months)- Extensively utilize communication and counseling skills to coach supporting team members- Organized college promotion camps in various career fairs at State and National level- Maintained correspondence with Industries, Academia, and press

Bengaluru Area, India

Design, develop, and test a 156W DC/DC Converter: Power module for High resolution camera and deflecting motors on a satellite for Indian Space Research Organization (ISRO)

Indore Area, India

Research on working aspects of Air Traffic Services; participate in monitoring, measuring and documenting maintenance of on-ground equipment for suggesting ways to improve operational efficiency

Master Of Science (Msc), Aerospace Engineering (Control And Operations)

Core Profile : Air Traffic Management, Airports, and Safety

Bachelors Of Engineering, Electronics And Communication, Gpa : 3.6/4.0

Activities and Societies: Student Editor - College Annual Magazine "Prayaas" Event Head - College Technical festival "Ortus 2010" Senior.