Nita Pennardt Email & Phone Number

Tampa/St. Petersburg, Florida Area

Team Red, White & Blue (Team RWB) is a non-profit organization focused on Veteran health and wellness.

Bradenton, Florida

Redhead Consulting provides a variety of services in three areas:◆ Improving effectiveness and efficiency in contact-center operations of all sizes and maturity levels◆ Developing people systems that drive improved performance through highly-engaged associates◆ Developing high-performance teams to successfully launch critical business initiatives

Alpharetta, GA

• Developed departmental strategic and tactical goals
• Lead a team of Success Managers focused on driving customer adoption of the Intradiem solution
• Implemented the Client Engagement Consultant role to: - Develop customer-specific Success Criteria - Provide solution consulting services - Document use cases and best practices - Assist customers with the measurement.
• Collaborated with other functional areas to monitor customer performance and ensure retention
• Supported the development and communication of the Intradiem Customer Maturity Model

Norcross, Georgia

Served as member of the management team to lead the onboarding of new clients. This included client-specific recruiting and staff development, technology set-up, and development of performance management and reporting systems.Also provided services in the areas of account management, leadership development and human resources.

Tampa, Florida

Development and strategic leadership of four-site Customer Development Center (CDC), an integrated sales and service contact-center with 950 associates generating annual revenue of $1.2 billion and handling more than 4 million inbound customer service calls per year.

Led the efforts of five sales-center managers with downline responsibility for the productivity of over 1,000 associates. Sales, account management, channel management, contract negotiations, vending equipment service, capital management, team development. Annual revenue of $220M.

Greater Atlanta Area

Senior audit executive reporting to Audit Committee. Operational, financial and information systems audits, internal controls awareness, self-assessment programs and internal consulting services.