Nita Pennardt Email & Phone Number

Tampa/St. Petersburg, Florida Area

Team Red, White & Blue (Team RWB) is a non-profit organization focused on Veteran health and wellness.

Bradenton, Florida

Redhead Consulting provides a variety of services in three areas:◆ Improving effectiveness and efficiency in contact-center operations of all sizes and maturity levels◆ Developing people systems that drive improved performance through highly-engaged associates◆ Developing high-performance teams to successfully launch critical business initiatives

Alpharetta, Ga

• Developed departmental strategic and tactical goals• Lead a team of Success Managers focused on driving customer adoption of the Intradiem solution• Implemented the Client Engagement Consultant role to: - Develop customer-specific Success Criteria - Provide solution consulting services - Document use cases and best practices - Assist customers with the measurement of ROI• Collaborated with other functional areas to monitor customer performance and ensure retention• Supported the development and communication of the Intradiem Customer Maturity Model

Norcross, Georgia

Served as member of the management team to lead the onboarding of new clients. This included client-specific recruiting and staff development, technology set-up, and development of performance management and reporting systems.Also provided services in the areas of account management, leadership development and human resources.

Tampa, Florida

Development and strategic leadership of four-site Customer Development Center (CDC), an integrated sales and service contact-center with 950 associates generating annual revenue of $1.2 billion and handling more than 4 million inbound customer service calls per year.

Led the efforts of five sales-center managers with downline responsibility for the productivity of over 1,000 associates. Sales, account management, channel management, contract negotiations, vending equipment service, capital management, team development. Annual revenue of $220M.

Greater Atlanta Area

Senior audit executive reporting to Audit Committee. Operational, financial and information systems audits, internal controls awareness, self-assessment programs and internal consulting services.