I am an accomplished professional with over 11 years of experience in the IT industry; I specialize in mainframe technology and have recently served as an IT Account Manager at Tech Mahindra in Bangalore. My expertise spans IBM Z/OS, mainframe batch and console operations, and mainframe security with ACF2. In this role, I successfully managed client accounts, crafting tailored solutions and ensuring seamless delivery to maximize profitability. I am skilled in project and change management, utilizing Agile and traditional methodologies to drive digital transformation and enhance operational efficiencies.As a certified mainframe professional, I have led 24/7 mainframe operations teams, overseen mainframe security administration, and implemented mainframe automation, contributing significantly to DataStream operations projects from initiation to delivery. My technical proficiencies include ServiceNow, IBM Mainframe, and MS Office, with practical knowledge in CRM and Jira, enhancing my ability to effectively manage projects and stakeholder relationships.Fluent in English, Hindi, and Kannada, I communicate effectively, ensuring straightforward and productive interactions with clients and teams. I have a strong track record of fostering team collaboration and driving business growth, which is highlighted by my leadership in sales initiatives for the Continent Europe region and my significant contributions to SOX compliance audits.I am committed to continuous learning and applying innovative solutions. In every project I undertake, I strive to enhance business efficiency and client satisfaction. My goal is to leverage my technical expertise and leadership capabilities in an environment that values innovation and exceptional service.