Nitesh Kumar Email & Phone Number

Gurugram, Haryana, India

As a dynamic senior management professional, I have successfully navigated the demanding roles of Assistant Vice President and Vice President of Business Intelligence at Healthians, a growing tech enabled healthcare services provider in India. My tenure at Healthians has been marked by significant advancements in data analytics, strategic planning and cross-functional initiatives aimed at enhancing operational efficiencies and driving revenue growth.In my role as Vice President of Business Intelligence, I spearhead a team of five, serving as the data and information custodian for the entire organization. My responsibilities encompass overseeing key performance metrics, managing P&L reports, and analyzing health data records to facilitate informed strategic decisions. I take pride in being a key enabler of the company’s over 10x revenue growth achieved in five years.I manage data visualization processes through a comprehensive approach that includes data access control and advanced analytics. I also lead the conceptualization and launch of innovative features in our CRM and consumer applications, collaborating closely with our in-house technology team. My focus on New Product Development (NPD) spans both retail (B2C) and enterprise (B2B) customers, ensuring our offerings are competitively priced and aligned with customer needs.In support of diverse business units, I provide actionable insights by analyzing digital marketing, sales, and operations data. My analytical capabilities extend to using MySQL, Python, VBA, and Metabase, ensuring seamless data accessibility across the organization. Furthermore, I work collaboratively with internal and statutory auditors to meet data requirements for timely audits.

Gurgaon, India

Among my key achievements, I standardized and automated a P&L tracker using Python and MySQL, reducing preparation time from >4 days to just thirty minutes. I developed a customer segmentation model that improved conversion rates from 60% to 75% through effective Cluster Lifecycle management (CLCM).I successfully deployed Generative AI applications, streamlining call audits and sentiment analysis, with significant reductions in processing times. Notably, I led the implementation of a Natural Language Processing (NLP) model for pathology test similarity, reducing mapping time from over 72 hours to a mere 30 minutes.My role as project lead for onboarding our first outsource call center partner within 45 days stands out as a testament to my project management capabilities. Additionally, I created a fully integrated automated descriptive analytics framework, a recommendation engine platform for our CRM, and innovative new business initiatives that significantly contributed to our bottom line.With the development and implementation of more than 2,000 visualizations across various business segments using MySQL, I continue to empower the organization in making data-driven decisions, ensuring performance excellence and sustainable growth

Noida Area, India

• Managed an annual revenue of Rs 2.5 Bn, implementing strategic budget allocations and customer lifecycle enhancements.• Launched incentive programs and campaigns, resulting in improved customer engagement and retention rates.• Enhanced product visibility and sales penetration through analytical models and effective go-to-market strategies.

Delhi

• Provided crucial insights through performance tracking of KPIs, supporting strategic decision-making with data-backed reports.• Achieved vendor cost reduction from Rs 23 Cr/month to 1 Cr/month through operational efficiencies.• Achieved flagship product penetration of 100% on new customer acquisitions & 60% on base.

New Delhi Area, India

• Drove business insights through KPI tracking across channels, enhancing performance visibility. • Contributed to successful product rollouts and channel strategies through detailed market analysis.

New Delhi Area, India

• Spearheaded product development initiatives based on consumer and market needs, achieving significant revenue growth.

New Delhi Area, India

India

• Transformed reporting processes from Excel to BI dashboards, significantly improving data accessibility for management.

Noida

• Developed sales force automation system that streamlined lead tracking and improved sales performance.

New Delhi Area, India

Pgdm, Mktg & International Business

Marketing & International Business

B.Tech., Electronics & Instrumentation

Ranked 3rd in the university in 3rd & 5th Semesters.