Nitesh Prabhakar Email and Phone Number
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I am an accomplished professional delivering over 2 decades of career success in Product Management, Program Management, Software Development, Solutions Delivery & Vendor Management. My dexterity lies in collaborating with executives in product and business to comprehend business requirements and convert them into workable solutions. Managing expectations, gathered specifications, and oversaw requests for proposals process for extensive projects. Demonstrated excellence in liaising with Program Managers, Business Analysts, and System Analysts to gather and finalize functional and technical requirements; planned and allocated Cards Development capacity based on the Customer Journey.Over time, I have proved my excellence in supervising & directing financial reconciliation and payment processes; played a key role in leading Cards, Mobile and Internet banking and Payment Gateways. Track record in acting as a Delivery Anchor for new deals worth multi-million dollars involving cards & payments solution implementation and delivery planning.Key Achievements:• Successfully led end-to-end projects of ATMs (Base 24), credit cards (TSYS Prime, CTL, Vision +), debit cards (PayCraft, Euronet, FSS, M2P), prepaid cards (YSE, Euronet), loyalty management (Zaffin), BNPL, Transaction Fraud Risk (Falcon) (Real time decline and entity blocking on customer feedback via IVR, SMS and email) (integrated with TSYS/CTL Prime, DCMS, IVR, EPH, Finacle (Debit Cards, Credit Cards, Prepaid Cards, Forex, Transit, NCMC, NEFT, RTGS, IMPS, UPI transactions) , NCMC Card • Outstandingly supervising the execution and management of major projects that have an impact on the business; expertise in managing full range of activities which ensure the operational effectiveness and excellence of the business units• Developed, led, and aggressively completed multi-location global bank projects with stakeholders spanning Columbus, USA, Knaresborough, UK, Cyprus, Dubai Middle East, Africa, CIS (Russia), Malaysia, and the Philippines. The team consisted of 80–113 subcontracted workers and 40+ on-roll employees, Pune, Mumbai, and Hyderabad are in India• Successfully lead green field and migration Projects in the card domain (issuer and acquirer) with payment associations like VISA and MasterCard for major banks like ICICI Bank, Axis Bank, Royal Bank of Trinidad and Tobago, Eco Bank, National Bank of Zimbabwe, Commercial Bank of Zimbabwe, QIIB Qatar, ADIB Abu Dhabi, Metro Bank, Philippine, and Union Bank of Philippine with sizes ranging from 20 man-days to 1,000+ man-days
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Head Credit Card TechnologyIdfc First BankHyderabad, In
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Svp And Head Cards, Solution DeliveryIndusind Bank Feb 2022 - PresentMumbai (Maharashtra), In• Responsible for Card Based (Debit, PrePaid, Forex, Credit) Payment , Loyalty and Campaign, Tap And Pay (Indus PayWear), Central Bank Digital Payments (CBDC), Merchant Acquiring, Transaction Fraud Risk Detection and Prevention, FasTag (NETC) Solutions• Steering the Functional Solutioning for the product rollouts; managing team, oversee hiring, training and professional growth of employees; conducting regular review, enhancement and defining FRM rules as per bank policy and regulatory requirement.• Working closely with the vendor management team to oversee and manage vendors serving the Payments Systems Application and Processing• Establishing strong collaborative relationships with key internal Clients, CoEs and other stakeholders; continuously drive process improvements, manage, coach, and foster the development of our technical talent.• Optimizing solution delivery based on business requirements using existing applications, latest technology trends, total cost to operate, scalability and stability.• Paying close attention to the requirements for controls, audits, and regulations. Manage all known risks to the team and projects; building and maintaining strong relationships with business partners across all levels.• Leading and facilitating technical discussions about the SDLC process, architecture, and code reviews.• Overseeing worldwide distributed technology teams in programs and projects to develop, improve, and manage platforms, applications, technology systems, and procedures.• Actively identifying standardization and automation, apply, and implement best practices for managing internal controls and deploy innovative technology where possible to enhance and continuously improve the design and operating effectiveness of the controls, documentation, assessment, and review procedures -
Vice PresidentAu Small Finance Bank Feb 2021 - Feb 2022Jaipur, Rajasthan, In• Spearheaded Solution Delivery of Below Portfolios like Credit Cards & Enterprise Fraud Risk Management (Cards, UPI, IMPS, RTGS, IVR, Core CBS, IB, MB) • Collaborated with Product, CISO, Operational Risk Management, Compliance teams to develop, iterate and scale card products that enable customers to have unique, simple customer experience.• Played a key role and Lead Discovery, Data Spec Review, Software Development Process, System Configuration, Testing, Project Management Implementation • Provided innovative solutions and approach, required controls and governance for product concept raised by business; formulated and execute project plans, and manage cross -functional project teams, solution practices and business domains -
Deputy Vice PresidentAxis Bank Dec 2016 - Feb 2021Mumbai, Maharashtra, In• Outperformed with Integrated Solution Delivery of TSYS/CTL Prime, FSS DCMS, Pay Craft, Card Tek /Pay Core, YSE (Credit Cards/Debit Cards/Pre -Paid Cards/Forex Cards/NCMC/Transit Cards) with Falcon and IRNS (Integrated Risk Notification System) to automate Cards and Payment Fraud Risk Management solution and Process along with integration channels involved in the ecosystem• Accelerated and led Credit Cards, Forex Cards, Debit Cards, Prepaid Cards, NCMC, Retail Loan Management (BNPL), Digital Transaction Monitoring (Risk/Fraud), Transit Product related projects • Worked on end-to-end project delivery (Vendor Onboarding, Gap Analysis, Business Solution, Technical Solution, and Software Development) • Supervised resources at different experience level starting from deputy manager to AVP, DevOps Team, and Software Developers (Total Strength 45+) • Managed vendors for manpower, software deliveries and support; focused on Price negotiation, support to HOD for annual planning, budgeting; spearheaded Internal and Regulatory Audit management• Ensured implementation on regulatory compliance and Payment Scheme Mandates (Visa, MasterCard, NPCI); collaborated with teams to achieve target results -
Business Systems SpecialistTsys Jun 2016 - Dec 2016Columbus, Ga, UsRoles and Responsibility: Lead the business requirement and solutions of Issuing and Acquiring Projects. Worked under department Business Consulting and Solutions, Prime Business Solutions team• Lead team of business analysts located at multiple locations viz. India, Russia, Malaysia, Cyprus.• Lead the Discovery and Deep Dive session during requirement gathering phase of Projects of multi Country Clients viz. India, UAE, Africa, Cyprus, UK, US, Russia, Philippine. • Responsible for correct documentation of business requirement and solution. • Present the TSYS Prime (Card Management and Authorisation system), Issuing and acquiring solution, to various Banks to fulfil the business and operational requirement.• Liaise with various stake holders such as Development Team, Project Managers, Project Leaders, Product Managers, QA team, UAT Team, Card Business team to gather requirement, propose solution, resolve issue and queries. • Additional Responsibility to manage end to end implementation of projects as Project Manager• Additional Responsibility to manage sub-contractor. Conduct Quarterly Business Review meeting with the sub-contractor manager. Manage effort utilisation and payments to the vendor. Accomplishments: • Provided Instant Card Issuance Solution for QIIB, Qatar.• Provided Card Business Solution for MetroBank, Philippine.• Provided Card Business Solution for Union Bank Of Philippine, Philippine.Tools and Technologies Used: • MS Visio, MS Projects, MS Excel, MS Words, MS PowerPoint• JIRA, Lotus Notes (For e-Mail, Documents Managements, Issue logging and tracking)• Oracle, PL/SQL, SQL Script• MCPS, VTS• Tortoise SVN -
Manager Distributed Technology, Resource Management DepartmentTsys Nov 2014 - May 2016Columbus, Ga, Us• Act as Process Manager and oversee various functions entailing business process management studies related to existing processes &improving them to automate/digitise the key processes which brings operational efficiency as well as increasing the internal & external customer experience • Manage the overall service delivery/ performance of the accounts, as regards to the SLA contracts and escalation management with key focus on improving the quality and response times of the team’s delivering capabilities, having proper contingency plans in place and efficiently handling crisis situations.• Work on queries, escalation of the team members and ensure that all SOP’s are updated with new updates, shared and implemented by the team.• Identifying the opportunity areas to save cost and run operations in efficient and effective manner and thereby helping the process in reducing operational cost.• Manage multiple projects from small (10-20 man-days) to major project (1,000+ man-days) in card domain (issuer and acquirer) with payment associations like VISA, MasterCard, CUP and Amex. • Provide monthly forecast to business, Monitor Revenue recognition, ensure resource utilization within project. Build effective team to meet project needs, manage scope, Plan, and Risk.
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Technical ManagerTsys Jul 2005 - Oct 2014Columbus, Ga, Us• Successfully built a resource pool of 80-113 sub-contracted Team Members to provide fit for purpose team members to different departments such as Service Desk, PMO, Software Development, Project Deliveries, Payment Scheme Compliance implementation that helped the company in 2012.• Contributed for drafting a win-win contract with subcontractor vendor in line with company’s resource demand and minimum financial impact during dynamic ups and down phase of resource demand along with quick availability of fit for purpose technical and project management team members that helped the company in saving 33,600.00 UK Pound. • As a project manager, successfully Implemented multiple Major Credit Card Projects ranging from 20 Man-day to 1,000+ man-days) in card domain (issuer and acquirer) with payment associations like VISA, MasterCard, CUP, JCB and Amex and below mentioned clientso ICICI (Issuing and Acquiring), o Royal Bank of Trinad and Tobago (Issuing), o Axis (Contact Less), o Eco Bank (Issuing EMV and Acquiring): PDP for 30 African Countries, Implemented for 10 Countries in Phase-I with go-live for 3 Countries.o National Bank Of Zimbabwe (Issuing EMV and ATM Acquiring), o Commercial Bank Of Zimbabwe (Issuing EMV and ATM Acquiring)• Streamlined client support, post migration of credit card (issuer and acquirer) portfolio for banks such as ICICI Bank, Axis, Eco Bank, AIDB, Al Rhazi Bank, Royal Bank of Trinad and Tobago by implementing Develop Once - Use Multiple strategies • Managed key accounts such as ICIC Bank, Axis Bank, Capgemini Sub-contract • Adopted key strategies such as Resource Ring Fencing, Core – Ramp-up – Ramp-down strategies to build business.• Credit of making card projects live, which was getting extended for years, by convincing senior management stake holders with key decisions • Credit of building a growth development process for technical team members to reduce attrition rate
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ProgrammerReliance Energy Limited May 2003 - Jul 2005Mumbai, Maharashtra, In1. Main responsibility was bug fixing (Electricity Billing system), performance enhancement and developing module as per business team's requirement.2. Developed in-house modules like Recovery System, Payment Management, Corporate MIS etc.Got experience of handling billing application and Corporate MIS on big database (35 Million Plus Billing account) on Oracle 9i -
ProgrammerBeetal Financial & Computer Services Apr 2001 - May 20031. Developed the Fixed Deposit management system for processing environment (Non-Banking Non-Financial Institution). Technical development was fully (design to codding) handled by me with support of 2 functional expert 3 developers and clients input.2. The Existing software was in FoxPro and holding separate database (tables & application) for different client. The new database was designed in Oracle in such a way that all the client can be handled by single database as a centralized system.3. Handled data migration from FoxPro System to Oracle.4. Client handling and support for processing work, after successful migration to Oracle.It was my first project and learn lot of things while working with the company. The clients was: 1. Samkean Group (3 companies under the group) 2. Mohan Meakiens Ltd. (2 Companies of this group)
Nitesh Prabhakar Skills
Nitesh Prabhakar Education Details
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Icfai UniversityGeneral -
DoeaccComputers
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Pgdav College Delhi UniversityMathematics
Frequently Asked Questions about Nitesh Prabhakar
What company does Nitesh Prabhakar work for?
Nitesh Prabhakar works for Idfc First Bank
What is Nitesh Prabhakar's role at the current company?
Nitesh Prabhakar's current role is Head Credit Card Technology.
What is Nitesh Prabhakar's email address?
Nitesh Prabhakar's email address is ni****@****ail.com
What schools did Nitesh Prabhakar attend?
Nitesh Prabhakar attended Icfai University, Doeacc, Pgdav College Delhi University.
What skills is Nitesh Prabhakar known for?
Nitesh Prabhakar has skills like Project Delivery, Credit Card Processing, Pl/sql, Oracle, Credit Cards, Cards, Payments, User Acceptance Testing, Requirements Analysis, Oracle Sql, Sql, Software Project Management.
Who are Nitesh Prabhakar's colleagues?
Nitesh Prabhakar's colleagues are Kuldeep Patariya, Renuka Devi, Sagar Madavi, Urvashi Anwani, Siva Kumar, Srinivasarao Balla, Vikas Pandey.
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