This role's primary responsibilities were to perform IT Service Manager activities for a portfolio of Group wide applications and manage a team of local and internationally based personnel.Key duties include:- Management of local and offshore level 1, 2 and 3 support resources- Application portfolio's financial management- BAU operational support of the Micro Focus PPM, XLI, ARIS, and Application Lifecycle Management (ALM) applications for the Commonwealth Bank including management of all incidents, change, performance and support requests.- Management of the infrastructure technologies for the PPM, XLI, ARIS and ALM applications as well as the project and solution delivery methodology websites. Technologies include physical, virtual, VMware and ODI infrastructure including development, test, staging, education and production environments.- Management of all functional change requests and development, vendor supplied software upgrades and infrastructure upgrades and technology migrations.- Management of Oracle server based and Oracle Grid databases and their performance.

Worked on PPM projects for the following clients:- Bunnings- ATO - Tatts

Worked on various PPM projects for the following clients:- Bank Of New York Mellon, New York, USA- EMC Corporation, Westboro, USA- Fidelity Investments, Boston, USA- Dun & Bradstreet, Parsippany, USA- Airbus, Toulouse, France- Mercury Interactive, USA