# Managed the process operations in the mortgage underwriting team to deliver effective client services and drive business excellence.# Identified and implemented impactful changes in the workflow dashboards for tracking team performance which resulted in 50% increase in productivity and efficiency.# Monitored and addressed 70% of the operational queries to ensure all requests are executed within ETA.# Performed the RCA (Root Cause Analysis) to identify and eliminate the defects in the process which helped in delivering 97% SLA (Service Level Agreement) by applying problem solving skills.# Initiated continuous improvement project to train and mentor junior analysts on complex transactions to attain 100% KPI benchmark.# Spearheaded escalations as a point of contact between team and management by collaborating with internal stakeholders resulting in 50% reduction of TAT (turnaround time).# Delivered PowerPoint presentations and monthly reports to the manager and team members for effective communication and enhancing the decision making by 15%.

# Performed complete and in-depth review of mortgage loan files by calculating credit, income, Loan-to-Value (LTV) ratio, Housing Payments and debt to income (DTI) ratio calculations following the set guidelines.# Reviewed loan applications for KYC and compliance viz. 1003, credit report, mortgage note, title report, payoff documents, AUS findings- (DU/LP), account statements, state specific disclosures and mortgage history.# Resolved pre and post closing conditions pertaining to underwriting.# Addressed inbound enquiries and maintained excellent relationships with Sr Underwriters, Loan Officers and Managers.