Recruitment Strategy & Execution: Collaborating with Client Stakeholders (Directors, Service Line leads, and HR Heads) for estimating manpower requirements and thereafter strategizing effective staffing plans.Leadership hiring: Working with Business Leaders to profile competencies. Engaging with Sourcing & research teams for relevant talent pool. Focus on improving candidate and employer experience on Strategic Hires through multiple touch points at Interview, Selection, Offer discussion… Show more Recruitment Strategy & Execution: Collaborating with Client Stakeholders (Directors, Service Line leads, and HR Heads) for estimating manpower requirements and thereafter strategizing effective staffing plans.Leadership hiring: Working with Business Leaders to profile competencies. Engaging with Sourcing & research teams for relevant talent pool. Focus on improving candidate and employer experience on Strategic Hires through multiple touch points at Interview, Selection, Offer discussion and Post offer engagement. Supporting with discrete reference check points for clients. Team Management & Reporting: Leading efforts to keep recruitment team aligned and focused on key priorities, managing an objective performance-based culture and ensuring adherence to laid processes/policies. Managing by outcome through data & metrics. Stakeholder Management: Responsible for improving stakeholder experience across recruitment lifecycle. Providing escalation management and relationship building support. Optimizing selections through robust process management in line with organizational values of clients Show less

Feb'07Intercon International is a premier talent search firm located in Hyderabad since 1978. Being more than 30 years old, Intercon is one of the oldest firms in Southern India and stands among the top 3 players in the Hyderabad recruitment space, catering to various industries i.e. Specialist Practices for IT, Manufacturing, construction, BPO, Finance and Banking domains. across all levels. It believes in delivering the best quality and adhering to the best practices. Intercon… Show more Feb'07Intercon International is a premier talent search firm located in Hyderabad since 1978. Being more than 30 years old, Intercon is one of the oldest firms in Southern India and stands among the top 3 players in the Hyderabad recruitment space, catering to various industries i.e. Specialist Practices for IT, Manufacturing, construction, BPO, Finance and Banking domains. across all levels. It believes in delivering the best quality and adhering to the best practices. Intercon International is a Cooperating member of Friisberg & Partners International. Friisberg is a European headquartered network of Search Consultants with representative offices in 20 countries in Europe, India and South Africa. The members of the network assist in Executive Search, Partner/Business Associate Search. Show less

Measuring customer SLAs and process CTQs. Delivering on change management orchestrated in business area to drive Quality & ensure compliance.Delivering feedback to agents & customer service representatives on job profile.Participating in call calibrations with all QA's and Team Leaders to ensure voice and service quality and drive awareness on measurement parameters.Compiling MIS Reports for business areas.Assisting agents with call escalations and query… Show more Measuring customer SLAs and process CTQs. Delivering on change management orchestrated in business area to drive Quality & ensure compliance.Delivering feedback to agents & customer service representatives on job profile.Participating in call calibrations with all QA's and Team Leaders to ensure voice and service quality and drive awareness on measurement parameters.Compiling MIS Reports for business areas.Assisting agents with call escalations and query management.Conducting class room training as part of new hire orientation for recruits.Assisting trainers with qualitative feedback on agent development plans. Show less