Nitheesh K M Email & Phone Number

Professional Summary• Techno Business Consultant with overall 10 years’ of experience in design, development, maintenance and management of mission critical software systems.• Over 5+ Years of experience with Customer Engagement and account management for a major Airline in South Korea in the Aviation domain.• Experience in managing project, delivery, Customer engagement, testing, Upgrades in Airline passenger Domain. • B. Tech in Electronics & communication Engineering from Cochin University, India.• Extensive experience in building reference-able client relationships• Sound knowledge in Airline domain Passenger Reservation System.• Hands on programming skills in Java/J2EE, spring, EJB, PLSQL & Oracle.• Proficient in gathering requirements from Customer and converting them into feasible solutions.• Performed variety of roles like software developer, technical lead, solution architect, Customer Support Specialist.• Ability to lead and influence a diverse team from a range of technical and business background.• Proficient in grasping and managing dynamic requirements.• Delivers quality work within stringent timelines.• Experienced in onsite system support/integration and customer handling.• Software developer for more than 5 payment gateways integrations.• Coordinate as SPOC for integration of Advance Passenger Information systems integration like Taiwan APP, Korean iApp, USA DHS and TIMATIC integrations.• Proficient in different EDIFACT message formats.• Participated in all phases of software life cycle – including requirements, analysis, design, development, implementation, maintenance, and support• Experience in providing hands-on training workshops for end-users.• Work collaboratively with the Product Management, Software Delivery, and Operations Support team to highlight key customer concerns, coordinate agreeable solutions to mitigate/solve issues, and provide updates to customer.• Experienced in managing multiple cut-overs at client locations in Turkey , South Korea, Malaysia.• Continuously improving the knowledge and being up to date about Airline Passenger domain; especially in the reservation, GDS, ticketing and ancillary sales options, Fares, payment and refund package, Departure control system, customer experience, and customer touch points.